Web Hosting Interview - Boundgrid.net September 2003

ADAM: It's a pleasure to meet you. My name is Adam Alexander and I grew up and still live just south of Dayton, Ohio. I am the owner of Boundgrid Technologies, which I founded in the year 2000. Aside from running the daily business operations of the company, I play a very active role in customer support and sales. Many customers get to speak directly with me when they need help. I work long hours, but it is important to me to be available to our customers and the staff who supports them so that any requests are handled quickly and efficiently.

ADAM: Like many hosting providers, Boundgrid Technologies started out as a one person operation reselling another company's hosting services and from the beginning specialized exclusively in providing the best available support for Windows based web applications and sites. The company grew at a better than industry standard rate from the very beginning, and in order to better handle the volume of customers we have expanded into our own server clusters and added more technical support staff to provide true 24/7/365 support coverage.

ADAM: At this time we are uniquely positioned in both the standard hosting and reseller hosting space. All of our standard hosting accounts support unlimited domains and web sites within the account's resource limits. That means you can run all of your web sites under a single account for as low as $9.95 per month or less than $100 per year. On the reseller side, we have invested heavily in automation software which allows our reseller customers to provide their own branded services to their customers and helps them run their hosting businesses by providing automated billing and support software at no extra charge.

ADAM: If you are looking for a reliable and high performance solution for your Windows hosting needs or for the needs of your customers, you can't go wrong with us. Unlike many other hosting companies, the Windows platform is not an afterthought for us; it is our specialty. Our certified staff is committed to providing the best infrastructure and support in the industry for your ASP.NET, ASP, and MSSQL hosting.

ADAM: I'd have to choose reliability (redundancy and high quality network connections), performance (plenty of bandwidth and server resources), support (knowledgeable and friendly staff), price (good value for the money), and features (extras not found at other hosting companies).

ADAM: I don't think I could pick just one; I try very hard to make sure we stay at the top of the industry in all five categories and the feedback I continually receive from our customers tells me we are doing our job.

ADAM: We have seen the best results with showcase ads on hosting directory sites such as HostSearch. We've also used pay per click advertising with some decent success.

ADAM: I think that showing excellence in the five categories above is the biggest reason. We run a reliable and high performance service so our customers don't have to contact us very often with problems. When they do, they get a quick and friendly resolution to the issue, and they are even happier because we provide a ton of features with every account at a great price.

ADAM: I am very happy with our current business model and I don't expect any major changes. I expect the significant growth we've seen to continue and we will continually be adding new servers and new staff to support our growing customer base. No services other than what we are currently offering are planned at this time but we will of course stay current with any changes in the industry.

ADAM: First things first - I open the ticket system to check for any customer requests that have been assigned for me to handle. Thanks for the interview!