Crazy Domains Reviews

Crazy Domains
189 reviews of Crazy Domains
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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Shane

Crazy domains - Dont Care - Cant Esclaate - Dont Comply With ICANN
Crazy domains dont care for clients.

Crazy domains have a reseller - who abandoned their business and left domain holders with no access to their domains.
We notified Crazy Domains about this around 6 - 8 months ago. We managed to retrieve that clients Auth code after hours of effort.
Now another person has contacted us. Their website and emails are down as their domain is no longer current.
Crazy Domains (CD) were contacted two or more weeks ago. They backed the resellers 'rights' and tried to contact him. Fair call - although after we outed this guy 6 months ago you would think they would clean up their act with him.
We requested the auth code sent to the registered owners email address. No!
We were told we need to provide photo id (passport) and a signed letter. Done.
We were told we needed to open a CD account. Done.
We were told to open it under the owners email address - done.
We verified the CD account via the owners email address. done.
Two weeks on they are requesting us to send more emails, despite the emails being verified etc.
We have raised an ICANN complaint.
We still have no access to the clients auth code.
CD could have sent it to the authorised email address. Now two weeks later, emails still don't work, web site is still down. Client is going nuts and now CD aren't responding to requests for escalation.
Complete bureaucratic twerps with no care for their responsibilities or clients businesses.
CD dont comply with ICANN or protect clients.


Services Period: Active customer at the time of review. Customer since October, 2020

Dave Mitchell

Pirates of web hosting
I paid for a 10 year mail account and transfer of a domain name. I gave CrazyDomains SEVEN months notice before expiry of my existing contact with a more reputable host.

Having supplied all information and authorisation transfer codes at the time of payment I found that CrazyDomains had done nothing except bank the payment. The domain name had to be retrieved from the previous host at additional cost due to CrazyDomain's incompetence.

Despite numerous communications with their “account managers” they failed to effect the transfer, failed to provide any service and failed to make any reimbursement.

Although they operate out of Singapore and bank payments through Singapore they do not follow the laws of Singapore or the business ethics of that country.

In the small print they hide behind the legislation of Dubai to avoid their responsibilities.

These guys make the Mafia look honest and respectable. You are suitably warned.

I am sure one of their flunkies will respond to this with various platitudes but you are advised to take what is said with a pinch of salt.

Services Period: Active customer at the time of review. Customer since August, 2020

David Gonzalez

Not exactly the finest option of this industry
This company offers a cheap and efficient service if you know how to handle borderline scams. This may include inadvertly adding expensive, optional and auto-renewed services to your cart without your express consent, shady terms of service you really need to read with your lawyer at yout side, and selling services such as international domain transfers without having the right or just the expertise to deliver them.
Crazy Domain is a fine option if you are just an amateur website builder... but please avoid this company if domain registering is an integral part of your business model.

Services Period: Active customer at the time of review. Customer since October, 2017

eden

A good example of terrible service and horrible tech support

Our experience with CrazyDomains has been nothing sort of a NIGHTMARE. The company is focused on sales with VERY BAD AFTER SALE SERVICE.

Based on their sales pitch, we signed up for their 10 years hosting plan, however, we came to really regret it due to the bad service, security issues and untrained staff.

It all started with setting up the servers for email accounts where we experienced major issues with security and server connection issues. We spent many hours with untrained tech support who tried to blame each other (or software/other services/etc.) and did not provide any help. Even the company's team leaders and managers acknowledged that the tech staff provided the wrong information and did not set up the account correctly. No real attempts were made to fix the issues and we are left with no option but to move to another, more professional, company with competent and knowledgeable staff.

Dealing with CrazyDomain is stressful and waste of time and based on our experience we would advice anyone to think twice before using their service.


Services Period: Active customer at the time of review. Customer since July, 2020

Bina

Customer service is fantastic
Michelle went out of her way to help me with my issues and concerns. I am extremely impressed! I would recommend to all friends and family.

Services Period: Active customer at the time of review. Customer since June, 2020

Zerena van Rooyen

Not recommended
I was just lost for words. Communication started off well, then money started going out of my account unauthorised. Then I was told sorry for the inconvenience but it's irreversible. Has this happened to others too? Joined Wix in 2015 and 5 years later still trying to get rid of crazy domains. It's certainly crazy!

Services Period: Active customer at the time of review. Customer since April, 2008

Nic C

Second Time Lucky
I had need to re-point my domain to another hosting platform and leave the email in place.

The first support person made the change and all appear to go well but later on while testing the email forms on the site I found the email was no longer working.

After my second contact with another support person, they traced the error and corrected it within a couple of minutes and all seems to be working well again

Services Period: Active customer at the time of review. Customer since January, 2018

Steven

Very Helpful Staff
I was very satisfied with the help provided by the staff, would happily recommend them.

Services Period: Active customer at the time of review. Customer since March, 2020

Melisa Byrne

Website was down
Michelle has just assisted me with getting my website live. I had no idea why my website was down and was not receiving any emails for a few days. I explained the problem and without asking she identified the problem, clearly explained how it would be solved and then proceeded to fix it. I am very happy that my website is now back up and I will be receiving emails again. Thank you for your excellent service.

Services Period: Active customer at the time of review. Customer since February, 2020

Miriam Perkins

Kind and Fast Customer Service - Kyle
Great value for money, ease of access for those who are not web designers. Quick 24/7 support to help guide you through the process of making your first website and connecting domains.

Services Period: Active customer at the time of review. Customer since January, 2019

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