FutureQuest, Inc. Reviews

FutureQuest, Inc.
17 reviews of FutureQuest, Inc.
  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Daniel Dauphin

Customer for 9 years but the service has gotten absolutely terrible lately
I originally set up my website with FutureQuest around 2011. I've had the odd email account issue and my website was once scrapped by them entirely. They said it was hacked. I had to rebuild from scratch. Being a novice, I took it as a learning experience. My emails have been down 3 separate times for over 24 hours since Black Friday 2020, including Cyber Monday itself. That time lasted nearly 72 hours of downtime during the busiest shopping time of what has been a bad year. Now, for the 3rd of 4th time in 3 weeks my website and email is down. Their website is down. Everything is down. Not sure what is going on with them, but no business website can sustain this terrible level of service. Additionally, they've been absolutely ridiculous in terms of keeping their customers abreast of the issues and when we can expect service to return. Maybe they'll get their stuff straight again, but they seem to be suffering from complete mismanagement at the moment and I can no longer abide by it.

Services Period: Active customer at the time of review. Customer since October, 2011

Martin Hawkes

DISHONEST STAY AWAY FROM THEM
DOWNTIME OF UP TO 25 hours at a time
3 episodes of 25 hours, 7 hours and 10 hours

False reporting of uptime

Bunch of idiots , host at your own peril


Services Period: Active customer at the time of review. Customer since January, 2002

Jim

The Gold Standard
FutureQuest is the gold standard of web hosting. Customer service is spectacular. If you can't rate them five stars, then the problem is probably with you. Try working with GoDaddy sometime. They suck in every way.

Services Period: Active customer at the time of review. Customer since January, 2002

Donald Allman

TERRIBLE SERVICE FROM FUTUREQUEST, INC.
No email service for 17 hours now. It is also asinine you cannot pick up a phone and call someone. If I did not have a RELIABLE email account with gmail then what would I do? Their technical support is terrible! Looking for new email provider asap!

Services Period: Active customer at the time of review. Customer since February, 2016

Manfred

Outstanding...
I'm sitting in the heart of Europe. The reason why I choosed FutureQuest is the high quality of service! I don't need a hoster with thousands of customers, I need a hoster with high quality of service and excellent reliability!
I'm customer since 2000!


Services Period: Active customer at the time of review. Customer since November, 2001

Dal

Be careful!
Filled out their cancellation form 6 months ago. Still being billed. Turns out, clicking Submit is not enough, you have to check your email, confirm, then confirm again. No response when I asked for retroactive refund.

Services Period: Past customer during August, 2013 - January, 2016

Steve

They have hosted my blog and several MySQL databases for 2 years without any problems. A couple small technical issues that were resolved within minutes via e-mail. Very competent, friendly, and responsive. More expensive but you get what you pay for.

Services Period: Past customer during January, 2004 - April, 2006

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Rock-solid reliability and almost perfect uptime. Outstanding tech support

Company Response: none - really, none!

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Outstanding support, very reliable, very satisfied customer!

Company Response: None that I am aware of.

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lots of developer features, responsive customer support

Company Response: very confusing payment process, beware of addon features pricing

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