18 reviews of Hetzner Online
They erase my paid server
I forgot to pay, Hetzner lock server and send me email about that. Then I login, pay all bills. After that I get email from Hetzner that my server/account activated back. Sounds ok. Then Hetzner just erase my server completely. Without any notices.
Services Period: Past customer during July, 2012 - April, 2016
Terrible
Really, really, really bad server providers, avoid them like the plague, they are the worst!
Services Period: Past customer during January, 2015 - October, 2015
Excellent! Excellent! Excellent!
They really rock based on server performance and support. One thing i would like to say to the above reviewers, they can only offer the server and basic support like rebooting / remote desktop...etc for their price and they cannot work for you in fulltime
Services Period: Active customer at the time of review. Customer since December, 2014
Best for Torrent Downloading, File Uploading & Warez
Perfect VPS Hoster for Torrents, File Uploading & Warez!
But they had a bad Support! Because i hacked them 10 times!
I dont pay for VPS :D
Services Period: Active customer at the time of review. Customer since January, 2014
The worst company ever
The absolute worst experience I have ever had with customer support. I had a VPS with them and had trouble logging in. Contacted them and they told me to use SSH. I asked for some help and they said "look it up - we don't offer software support"
TERRIB
Services Period: Past customer during August, 2014 - April, 2015
Hetzner is - unstable service and inadequate, inexperienced support.
Very bad service and bad support. They can turn off the server and go quietly for the weekend, forgetting about it. When you request backups, they just don`t answer.
Support is very stupid and slowly. Abuse team are generally inadequate and inexperience
Services Period: Active customer at the time of review. Customer since September, 2014
Hetzner cost our company lot of money and credibility
Hetzner was good until we needed first help from them after three years.
They put down three websites of our clients, because changes they do on servers software without any announcement.
They did want to help us, answer us to phone, worst support eve
Services Period: Active customer at the time of review. Customer since January, 2011
Horrible customer support
They charged me for a service that has been indicated free, they refuse to refund. Network has lots of packet loss so it is not a good hoster for streaming content. Support is arrogant and customer unfriendly!
Services Period: Past customer during September, 2013 - January, 2014
