Hetzner Online Reviews

Hetzner Online
17 reviews of Hetzner Online
  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Appalling Customer Service
I have had an absolutely terrible experience with this company. I used their services for a short period of time, then decided to close my account. I was not informed of any outstanding balances before doing so. The next day I was sent an invoice for €7.54. The invoice states that the payment is due by PayPal. When I click the link to pay the invoice however, it does not let me do so as my account is closed.

The “support” team has been rude and absolutely unhelpful. They have informed me that I am unable to pay by PayPal because I closed my account. I have asked them to reinstate my account so that I can pay my invoice. They refuse to do this because my account has an outstanding balance.

One of their e-mails to me stated the following:
“As the account is disabled already, you have to make a bank transfer. There is no other option, and it's not our problem, you deleted your account, so disbaled it, before paying the invoice.”

When I closed my account it didn't show me an outstanding invoice. It didn't give me any option to pay. I closed my account on March 31st at 12:02 PM. I was sent an invoice on April 1st at 4:14 AM. It seems to me like the problem is the way they run their system.

They insist that I send an international wire transfer for €7.54 to them. I have repeatedly refused to send an international wire transfer where the fee to do so will cost me three or four times what I owe. After all, they clearly advertise that they accept PayPal.

My last four e-mails to them asking them for a PayPal address to send payment to have been completely ignored. I suspect they will soon send me to a collections agency (as they have directly told me they will do this) for not paying my invoice, which I have repeatedly attempted to pay.

I have NEVER dealt with a company with such rude and appalling customer service. I recommend avoiding this terrible company at ALL costs.


Services Period: Past customer during March, 2021 - March, 2021

awful support
They are randomly disabling account even though I sent valid ID few times. When they disable it then i would sent SAME ID to support and after about 10-15 days I will get confirmation that account is no longer disabled. 10-15 DAYS, and I have over 3000 euros monthly expenses to them.
Then after few months they will disable my account again and same procedure. After this third time I will never use hetzner again!


Services Period: Active customer at the time of review. Customer since March, 2019

If you pay peanuts, you get monkeys...
Price is king? That's what we thought for our first year as their client. BAD DECISION. They wiped out our servers for an outstanding bill of less 10 EUR. Their auto email reminders didn't reach us, yet they ruthlessly deleted our account and servers in the middle of a pandemic without even trying to reach us. They are as human as their servers. STAY AWAY.

Services Period: Past customer during September, 2019 - October, 2020

They Charge for services that you didn't use!
Yesterday I received the email from Hetzner with the invoice for 0.01Euro that I have to pay for services that I'll never use.
As I do some investigation. Before a couple of years I register an account in Hetzner. I had plans to
use Hetzner services. But luckily I never ordered a service from them. Then I forgot about my account until yesterday. I was very surprised after receiving an invoice that I had to pay 0.01EURO for a service that I have never used. Followed by a threatening email quote:

This is to inform you that our entire contractual relationship will be
canceled by us due to non-payment, today.
All open claims will be handed over to our collection agency.
The server(s) are no longer available by now, and all data will be deleted.

Let me remind you again invoice of a 0.01EURO for a service that I have never used.
I tried yo solve that with your support but they didn't do anything to understand me.


Services Period: Past customer during January, 2020 - January, 2020

Worst service provide not recommend
Hetzner is worst service provider they blocked my account with no reason I would not recommend it to use.user should avoid their services. They do not respond on time their support system is of low quality.i will never recommend other to use their services

Services Period: Active customer at the time of review. Customer since February, 2019

High Quality Disappointment
Was very pleased with how quickly it was possible to create an account and get a virtual server up and running, and the service seemed reliable and stable...at least until Hetzner shut down our account without explanation and did not respond to inquiry.

Services Period: Past customer during October, 2019 - October, 2019

Avoid!
Someone has send an abuse ticket and they just simply locked the server! Avoid as a plague!

Services Period: Active customer at the time of review. Customer since August, 2018

Terrible, weak and pathetic
Hetzner is ok until you get a few people send in abuse tickets - even if it's for no good reason. They do whatever someone asks on the abuse ticket - basically they have no backbone and are weak and do not stand up to bullies.

Services Period: Active customer at the time of review. Customer since May, 2015

The worst vps provider for me
Cheap vps provider, but extremely unreliable. My vps keeps losing disk connectivity. Their support is terrible (slow and canned responses). Their disk performance is horrible (for a SSD advertised host). You should not consider going to them.

Services Period: Active customer at the time of review. Customer since June, 2015

They erase my paid server
I forgot to pay, Hetzner lock server and send me email about that. Then I login, pay all bills. After that I get email from Hetzner that my server/account activated back. Sounds ok. Then Hetzner just erase my server completely. Without any notices.

Services Period: Past customer during July, 2012 - April, 2016

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