Appalling Customer Service
I have had an absolutely terrible experience with this company. I used their services for a short period of time, then decided to close my account. I was not informed of any outstanding balances before doing so. The next day I was sent an invoice for €7.54. The invoice states that the payment is due by PayPal. When I click the link to pay the invoice however, it does not let me do so as my account is closed.
The “support” team has been rude and absolutely unhelpful. They have informed me that I am unable to pay by PayPal because I closed my account. I have asked them to reinstate my account so that I can pay my invoice. They refuse to do this because my account has an outstanding balance.
One of their e-mails to me stated the following:
“As the account is disabled already, you have to make a bank transfer. There is no other option, and it's not our problem, you deleted your account, so disbaled it, before paying the invoice.”
When I closed my account it didn't show me an outstanding invoice. It didn't give me any option to pay. I closed my account on March 31st at 12:02 PM. I was sent an invoice on April 1st at 4:14 AM. It seems to me like the problem is the way they run their system.
They insist that I send an international wire transfer for €7.54 to them. I have repeatedly refused to send an international wire transfer where the fee to do so will cost me three or four times what I owe. After all, they clearly advertise that they accept PayPal.
My last four e-mails to them asking them for a PayPal address to send payment to have been completely ignored. I suspect they will soon send me to a collections agency (as they have directly told me they will do this) for not paying my invoice, which I have repeatedly attempted to pay.
I have NEVER dealt with a company with such rude and appalling customer service. I recommend avoiding this terrible company at ALL costs.
Services Period: Past customer during March, 2021 - March, 2021