Anonymous
Best for small websites
Everything started really good with Host Koala. I didn't experience any downtime initially, and it seemed like it was the best money I ever spent. I quickly moved all my websites there, but then came the nightmare.
When my website was getting a bit more traffic (we're talking 50-60 viewers a day) things just got weird. My website would be shutdown multiple times a day and when I contacted supported they almost ALWAYS talked with a "passive aggressive" and kept telling me that my website is using too much resources. I get it, shared hosting isn't meant for websites that are big, but how on earth would you not be able to handle 50 to 60 viewers?
And at one point they did a hard reset on one of my plans and told me that one of the websites was infected with malware. Cool, but doesn't that speak of their lack of ability to handle these things?
It's a great service/host and I found them responsive honestly, and when I needed a port to be unlocked they refused of course but they checked first.
My advice: be very wary with them, and never put all your eggs in one basket.
Services Period: Past customer during January, 2020 - December, 2020
