Hosting Matters, Inc. Reviews

Hosting Matters, Inc.
13 reviews of Hosting Matters, Inc.
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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Ron B.

There is a reason I've been a customer for 22 years.
I have had nothing but great experiences with Hosting Matters since I moved to them in 2002. Their online tech support is prompt, on spot, and unfailingly pleasant, and when I have an issue that requires more than a simple reset-and-restart, they work with me to resolve the issue quickly. I've had on-phone troubleshooting (with other companies) that has been slower than troubleshooting online with HM.

Services Period: Active customer at the time of review. Customer since June, 2002

Rick Boatright

Couldn't be happier
I've used and recommended Hosting Matters since 2002 (now 12/2020) I've had dozens of clients use them and I manage around 12 domains on three accounts myself.

Yes, it's true that you can't phone them, but my experience is that they respond in less than an hour to tickets, and the owner, will do anything she can to help including odd or unusual python or perl versions, help with scrambled ini files, etc. Very accommodating.

Superb response to DDOS problems, etc, and good speed from their co-lo site.

Highly recommended

Services Period: Active customer at the time of review. Customer since July, 2002

G.R. Cooper

Five stars all the way
We've been with Hosting Matters for over 10 years and never once received anything but exemplary service from them. It's fast service, too - as others have said - often within minutes.

Having battled with inferior service from software companies, hardware companies and hosting outfits, I'd strongly suggest they hire Hosting Matters to teach them how to do it the right way.



Services Period: Active customer at the time of review. Customer since January, 2007

John Byerly

What more could you want?
Been with HM since 2001. Nothing but positive things to say. Tech support responses come almost immediately and usually involve little back and forth. When a sticky issue does arise, they stay on it until it is resolved. What more could you want?

Services Period: Active customer at the time of review. Customer since October, 2001

Mike FD

No Complaints Here
I have found Hosting Matters very good. Their customer support is excellent with replies to queries taking minutes to hours - very refreshing!

A couple of times they queried what I wanted to do and gave me their take - but in the end I got what I wante

Services Period: Active customer at the time of review. Customer since July, 2012

Pat Mcg

I've been to many ISPs since 1995. I've been at host matters since 6/02. My service experience has been tops. You actually deal with real people. At any given time I have 10 or 11 web sites working at host matters.

Services Period: Past customer during June, 2002 - December, 2010

Bill Hogan

Can get to ANYONE to get help for my client (who as fooled into moving to a solution involving this company). We have be working for over a month to get control of the domain again & getting nothing but aggravation from these people! STAY AWAY!

Services Period: Past customer during July, 2010 - September, 2010

Colin Ferguson

HM has been hosting our site for several years now. I've never had any trouble whatsoever.

Services Period: Past customer during June, 2007 - April, 2010

Anonymous

Uptime is very good. Technical support is generally very competent but nearly always unpleasant to deal with. Support consistently treats even cooperative, intelligent, capable customers as if they are stupid and an inconvenience.

Prices for for addi

Services Period: Past customer during October, 2005 - May, 2007

Ray

I have recently transferred a domain and contracted for a dedicated server . Support is consistently terrible and from the owner of the company no less! A fish rots from the head down. If 'Hosting Matters' then 'Support Matters' too!

Services Period: Past customer during October, 2006 - November, 2006

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