Md Rasel Khan
Extremely Disappointing Experience
I had a very disappointing experience with HostSeba.
Over the past few months, our server went down 5-7 times, and on several occasions the downtime lasted more than 24 hours. We run an e-commerce business, so these outages caused us to lose a significant number of customer orders and resulted in substantial financial losses.
What made the situation even more concerning was that my hosting plan was downgraded without my knowledge or consent.
I originally purchased a plan that included:
4 CPU Cores
6 GB RAM
80 MB/s I/O
6144 IOPS
120 Entry Processes
190 Processes
Later, I discovered that my account had been switched to a plan with much lower resource limits. I only found out because I checked the resource usage myself. After I contacted support, they changed the limits back, but I never received any prior notification or a clear explanation as to why my paid plan had been downgraded in the first place.
Despite the repeated outages and the disruption to our business, no compensation, service credit, or extension of service was offered.
Eventually, we had no choice but to migrate our website to another hosting provider. When I requested a refund, my request was denied solely because it was beyond their 30-day refund policy, even though the issues I experienced occurred well after that period.
Based on my personal experience, I cannot recommend HostSeba for any business-critical or e-commerce website. Reliability, transparency, and accountability are essential in web hosting, and unfortunately, this service did not meet those expectations.
Services Period: Active customer at the time of review. Customer since December, 2025
