InsynQ Reviews

InsynQ
12 reviews of InsynQ
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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

professional

This company will die soon, no phone support... Good Luck
frustrated that I had to go though so many hoops to get a phone call.
please read ALL of this email...
I am and accountant and one of your current Resellers... I and many of my clients are NOT tech savvy and your systems are Now, frustrating and unfortunately that makes your company one that I can NOT recommend to my clients, Customers Service is the #1 reason I "used to" refer clients to Insync. I am a reseller for you and will NOT be able to recommend any other clients to Summit due to the change in customer service. NO phone number to call just a ticketing system with frustrating responses is NOT going to draw clients to your service. There are many bad reviews that I have read recently and changed NEED to be make for me to continue with this service. "service" business have to have good "customer service" and NO phone number or live people will be the demise of this company.

Services Period: Active customer at the time of review. Customer since June, 2020

john

the are down for 2 days now and no answers
The just took there twitter feed down. head over to twitter to discuss.
very scary that they have our data and no answers


Services Period: Active customer at the time of review. Customer since July, 2019

AMANDA K

Always Down
We have now been unable to access our files for 24 hours with no end in sight. I can't wait to leave this 'service'. The connection frequently ends and I constantly have to contact them for updates because we are unable to manage our own downloads. Awful.

Services Period: Active customer at the time of review. Customer since February, 2016

Brad

Been down for 3 days
We have not been able to access our remote QB files for 3 days and it has cost us thousands! Called multiple times and get told a different story from everyone we talk to. No one can give an estimate of when it will be back up! Horrible experience!

Services Period: Active customer at the time of review. Customer since March, 2018

mark

service is terrible.
Just started with them. They are terrible. I am leaving them.

Services Period: Active customer at the time of review. Customer since March, 2018

Cherise Morris

NO SERVICE- NO SUPPORT
No service for 2 days and no one in the company seems to have any idea what is going on. Frightening. If you're considering using Insynq, DON'T!

Services Period: Active customer at the time of review. Customer since February, 2016

Chris

3-13-18 System down all day
3-13-18 System down all day.
No effort by staff to explain
No effort to update when it will be running
They were answering live chat in the morning and by mid day had run for cover and went to auto answer on chat and phone lines.
Will eat the loss &

Services Period: Active customer at the time of review. Customer since March, 2018

Paul Mason

Nothing But Problems with Insynq
I've never been able to log on and do a complete transaction in Quickbooks. Tech support can't help me and won't even provide me with a chat log. They have charged me for 4 months and I've received zero... Been a nightmare... I'm going directly to Intuit

Services Period: Active customer at the time of review. Customer since January, 2017

A Conroy

Failed to do their back-ups and data corruption cost us thousands....
Had an issue where Insynq has acknowledged that a backup failed on their end. This resulted in us losing financial data and it cost us thousands of dollars to have the information rekeyed and checked. DO NOT USE INSYNQ FOR BUSINESS CRITICAL FUNCTIONS!

Services Period: Active customer at the time of review. Customer since September, 2016

CMC

Terrible service so far
Just joined Insynq, regret it already. Have not been able to have any of our technical problems resolved, have to reach out to them regularly resulting in lost time and productivity. Serious speed issues, terrible experience.

Services Period: Active customer at the time of review. Customer since September, 2016

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