Alexey Firsov
Refund promised but never credited
Hello everyone. My name is Alex, and I have worked as a systems engineer for more than 30 years. I accidentally created a duplicate order and immediately asked LayerStack to cancel it. LayerStack offered to refund the payment as credit to my LayerPanel2 account balance, and I accepted. More than six weeks later, the credit has still not been applied. During this time, support repeatedly sent nearly identical replies saying that the billing or customer service team was reviewing the case. Several promised deadlines passed without any real update or resolution. I eventually shut down all of my servers and stopped using LayerStack. I have retained the complete support correspondence confirming everything stated here. Based on my personal experience, I cannot recommend LayerStack.
Services Period: Active customer at the time of review. Customer since June, 2026
