Don't get trapped by their false promises
I purchased a business subscription with a 1 yr free domain name in 2019 in a discounted price and with a promise of fixed renewal amount for lifetime. I renewed my plan in 2020 by more than double of the purchased amount as per agreement we had. But suddenly they broke their promise and increased the renewal amount again in 2021, august! The domain was free for 1 year only as per their invoice I got and also got a separate invoice last year when renewed, and now the domain is not active in MochaHost but still they show my domain in my account and deny to delete it, neither any deduction amount is calculated for not having the domain active, even they increased more!
Almost every time I contacted their customer service, but never got proper answers, solutions from them. They got most worst, rude and unprofessional customer representatives ever! Yesterday I was requested to send an email to a certain email address in details, and I sent the mail explaining everything with bill numbers and all. Now they say they cannot change the renewal amount as promised. Neither my questions answered that why they promised a fixed renewal amount at the time of purchase and now they just increased it. Even I requested to remove the inactive domain name from my account which is transferred month ago but they denied to remove it whether they charged me last year separately for the domain. And now demanding more money for renewal without even having my domain with them.
Services Period: Active customer at the time of review. Customer since September, 2019