Network Solutions Reviews

Network Solutions
6 reviews of Network Solutions
  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Donald Koch

Avoid like the plague
I have been a customer of Network Solutions since 1999 and for the first several years they were a top-notch registrar and service provider. Since being purchase by Web.com, however, their service has been continually declining.

I am an IT professional and performed all of my configuration and management tasks with very little help from Network Solutions, so I rarely needed to interact with their customer service personnel. I recently retired and when my in-house Microsoft Exchange server failed I opted for Hosted Exchange through Network Solutions - that was a major mistake.

After paying over $600.00 for the service three days ago I have yet to be able to access email. Worse, the customer service personnel behave as if they do not want to be bothered with providing any assistance. No one has been overtly rude; they just don't care.

I have worked in IT for over 30 years and I could easily manage all of my own web site and email solutions, but it is quite a bit of work and I would like to enjoy my retirement. I thought offloading some of those tasks to a major service provider with years of experience and very up-to-date equipment and technology would be a way to free up time for other pursuits. That obviously was mistake.


Services Period: Active customer at the time of review. Customer since January, 2001

Bong

NS stinks like poo
NS will do some configurations with their servers without notifying its clients. After which, the clients website (our website) will respond as server error. We will then send a service requests which NS will deliberately ignore. Site down 2 weeks.

Services Period: Active customer at the time of review. Customer since September, 2003

Steve

I switched to NS from a host that was very unreliable. I an very with the service, up-time and customer service 24/7. No problems.

Services Period: Past customer during January, 1996 - May, 2010

Howard Hoyt

REPEATELDY HAVE CONTACTED NS RE: several of their customers that SPAM. (Including the full headers of the spam).
THey dont care. Will protect the spammer.
If you are a black hat, this is the company for you !!
Whitehats might want to find a new compan


Services Period: Past customer during January, 2005 - December, 2008

Francis Jacquerye

Great administration interface. Usually get back to us within 24h. Dissapointed by slow Apache (up to 10 sec delay) and frequent server errors on shared hosting.

Services Period: Past customer during October, 2006 - July, 2007

Becky Ray

I switched to NS from an unreliable web host. NS has provided excellent customer service in the switchover, as I have needed help in several areas, including changing from a Windows based server to a Unix to make a phpbb work. They were knowledgable!

Services Period: Past customer during January, 2007 - April, 2007

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