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I submitted a ticket for the first time with Softsys hosting this afternoon to make a permissions configuration change to the site that other web hosts often balk at or completely refuse. While writing the ticket, I was frustrated, expecting the ticket to go into a ‘black hole'. But, Softsys greatly exceeded my expectations — they responded back to me in a matter of minutes, and had the entire request completed within a half hour. And everything was completed correctly the very first time! I couldn't ask for anything more. Thank you so much!
Services Period: Active customer at the time of review. Customer since February, 2011