Softsys Hosting Reviews

3 reviews of Softsys Hosting

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Jay Larbes

(January 10, 2021, IP 122.15.154.185)

The Best Cloud Provider
I submitted a ticket for the first time with Softsys hosting this afternoon to make a permissions configuration change to the site that other web hosts often balk at or completely refuse. While writing the ticket, I was frustrated, expecting the ticket to go into a ‘black hole'. But, Softsys greatly exceeded my expectations — they responded back to me in a matter of minutes, and had the entire request completed within a half hour. And everything was completed correctly the very first time! I couldn't ask for anything more. Thank you so much!

Services Period: Active customer at the time of review. Customer since February, 2011

E Vezzetti

(July 5, 2018, IP 66.188.57.118)

Stay Away from Softsys
One of, if not the most difficult company I've ever had to work with. All around bad customer service experience on multiple fronts, and bad hosting service experience after trying to remediate. Don't waste time or money (because there are no refunds!)

Services Period: Past customer during May, 2015 - July, 2018

Lorenzo

(November 9, 2016, IP 187.121.89.126)

They cut off server without notice and do not refund
WARNING ! After years as customer, they suddenly terminated my VPS with no notice because of a scammer's complaint. Unuseful to prove (with official court documents) that there was no legal base for the complaint... they do not solve the issue nor refund.

Company Response: I'm sorry to hear about your experience. If we are asked to take down a website due to legal issues, it is unfortunately little that we can do. If you believe this is an error, you can always get in touch with our legal team with all the options.

Services Period: Active customer at the time of review. Customer since May, 2012