11 reviews of ULTRAsurge.com
Terrible support, only average everything else...
The guy at ULTRAsurge just fired me as a customer because I was "negative"... All I did was call him out on slow service (more than 8 hours to acknowledge that he had received my complaint) and glitchy service. I switched to a different hosting provider.
Services Period: Past customer during March, 2008 - September, 2017
Bad Technical Support
Over time, I noticed that the Technical Support was very mean and arrogant, even once, threatening to delete the site.
No longer updating the products supplied.
An unswer to my request : "MySQLi is not supported at this time. Please use PDO or MySQL !!
Services Period: Past customer during October, 2009 - October, 2017
Good price, obnoxious and rude tech support
Great value as long all works well. Terrible if need help or run into a problem. Tech support is obnoxious and seldom solves anything - always user or someone else's problem, not theirs. However, as said, good value if your are savvy web designer.
Services Period: Active customer at the time of review. Customer since June, 2003
6+ years ULTRAsurge customer. Once when my credit card expired and I hadn't left any current contact info with them, they pulled the plug on my website. But I got back in touch and they pulled it right up from backups and gave me an upgrade for free.
Services Period: Past customer during January, 2004 - January, 2010
Ellos no tienen ninguna idea de lo que es orientacion a clientes. Las respuestas del servicio de soporte, carecen de gentileza basica y de educacion minima/
Services Period: Past customer during January, 2005 - December, 2009
Cheap, but nastiest group of people you would ever want to deal with. Their idea of 'customer service' is getting in your face, taking your complaint, ripping it apart like a forum troll, answering you as if you are a moron and then stand on a soapbox e
Services Period: Past customer during January, 2005 - November, 2009
here is their answer to an help request. Stop. We will not continue to entertain you on this issue. "You have been told what you must do. If we receive anything other than what you were told to do, all of your accounts will be terminated and turned over t
Services Period: Past customer during January, 2005 - June, 2009
This provider looks like a big scam to me.They advertise very cheap bandwidth knowing that you don't use it.when your site becomes popular they terminate your site and they don't give your money back.
Services Period: Past customer during January, 2005 - February, 2008
No surprise that others have given low ratings to customer and tech support. These people are rude, condescending, and arrogant. They will assume you are stupid and treat you disrespectfully. To many nice choices to have to put up with this.
Services Period: Past customer during March, 2003 - October, 2007
I have been hosted for almost 3 years and I have nothing but good things to say. They take care of their current customers by giving free upgrades to new package that were not available before. I highly recommend them to all as they really seem to know wh
Services Period: Past customer during June, 1994 - March, 2007
No shady tactics or fees. Unlimited Performance, Security, & Speed!
