August 4, 2008 – (HOSTSEARCH.COM) – The Vision help desk solution (http://www.thevisionworld.com/) has broken language barriers with a new "multi-language" feature, it was reported this week. The solution is a web-based help desk software that allows organizations to “gain maximum control over their inbox” and enables proper management of areas such as emails, client communication, online issue tracking, knowledgebase, troubleshooting, news, downloads, SLA, escalations, and reports..
According to the company, their multi-language feature will “enable organizations to offer support (emails / tickets) to their clients in their respective languages."
"The feature is easy to use and does not require any technical expertise," explained Preeti Sharma, the company’s HR. "With multi-language feature Vision will now break language barriers for organizations which helps to extend their operations for non-English users, too. Vision is not just feature rich; with new set of color themes for client panel it makes Vision help desk design is rich as well."
