Artificial Intelligence (AI) customer support solution provider
EdgeTier has won Google’s 2019 ‘Adopt a Startup’ program. EdgeTier, which has headquarters in Dublin, Ireland, was established in 2015. The company specializes in several areas including natural language processing for customer services, call center analytics, data science, and customer experience solutions. Its specialist technical skills allow the company to “deliver high-impact statistical insights, predictive models and data-driven business advice”.
EdgeTier's proprietary flagship ‘Arthur’ solution is an automated assistant that leverages analytics, machine learning, automation, and artificial intelligence to “generate personalized and accurate responses to every customer query”. The solution “works seamlessly with customer service agents” to address customer queries and offers a “personal touch for every customer”. EdgeTier’s innovative approach gave it an edge in Google’s fiercely competitive award scheme.
Google’s ‘About Adopt a Startup’ is a startup mentoring scheme that aims to enable Irish startups to grow their businesses. The scheme started in 2014 and offers participants input from a range of Google’s consultants as well as information-packed workshops and lectures. After 8 weeks of input, the startups involved face a panel of judges who consider which startup has made the greatest progress. Traditionally, winners have received around €10,000 ($11,288) in advertising credit and €100,000 ($112,875) in credit for Google Cloud as an award.
“Since launching our first Adopt a Startup program in 2014, we have worked with over 130 high-potential Irish start-ups helping them scale for growth,” explained Google’s Blog. “Many have gone on to raise significant capital funding and greatly increase their employee numbers further demonstrating the vibrancy of Ireland’s startup community”.
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