Customer Relationship Management (CRM) specialist
Salesforce is to acquire software developer ClickSoftware Technologies (ClickSoftware). Founded in 1991, Salesforce was one of the Internet’s first Software-as-a-Service (SaaS) providers, offering cloud-based tools to store customer details and track customer interactions. The San Francisco, California-based company’s acquisition of ClickSoftware will reportedly cost in the region of $1.35 billion and comes in the wake of Salesforce’s recent $15 billion acquisition of Seattle, Washington-based interactive data visualization software and data analytics firm Tableau.
The two companies have a long history of cooperation. ClickSoftware is an Israeli company with a presence in Petah Tikva, Israel, but has global headquarters listed as Burlington, Massachusetts, United States. Established in 1985, the company’s customers include big names like Deutsche Telekom and Ericsson. It offers “in field service management solutions” that optimize its customers’ critical business processes by tracking and managing off-site technicians and employees. Interest in the company stems from its ability to enhance Salesforce’s growth of cloud-based products that manage customer service operations. The deal was reportedly paid in cash and shares.
“Our mission has been clear since the beginning—to be the global leader in field service management and deliver significant value to our customers,” explained the CEO of ClickSoftware Mark Cattini. “Joining Salesforce provides a tremendous opportunity to accelerate this vision. As a part of Salesforce, we will be able to innovate faster, enabling our joint customers to deliver even better experiences to their customers. This is an exciting milestone, and I look forward to what we’ll deliver to our respective customers as one company after close.”
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