EarthLink Outsources Customer Service to SAP AG

March 16, 2005
March 16, 2005 - (HOSTSEARCH.COM) - SAP AG announced a deal with EarthLink today where SAP will provide 3,500 customer service personnel to EarthLink to respond to customer service requests.

"SAP demonstrated a deep understanding of our objectives and the complex nature of our products, services and business environment," said Donald B. Berryman, executive vice president of Customer Support at EarthLink. "We chose SAP because of its clear commitment to be our partner in achieving our business objectives and the continued significant investment in their market-leading products. We intend to go beyond the adequate service provided today in our industry to provide the best service of any industry and we believe mySAP CRM can help us achieve that objective."

"To remain competitive, telecommunications companies need to effectively adapt to changing market conditions and rising customer expectations," said Bill McDermott, president and CEO, SAP America. "SAP solutions offer telecommunication service providers a flexible IT infrastructure to bring innovation to all customer-based operations, resulting in more satisfied customers and a better bottom line."

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