Hosted.com has expanded its self-help resources with a wide range of new and updated materials designed to help customers manage their Web Hosting and domain services more easily—while also learning more about the infrastructure behind them. The expansion includes an enhanced Knowledgebase, step-by-step tutorials, a redesigned blog, and newly launched YouTube and Spotify channels.
With more people preferring to troubleshoot independently, self-service has become an essential part of modern customer support. Industry research shows that nearly 75% of users turn to a company’s self-help resources when they encounter an issue, and more than two-thirds choose self-service as their first option before contacting support. Hosted.com’s expanded resource library reflects this shift by making it easier for customers to find solutions quickly and keep their websites running smoothly.
Expanded Knowledgebase
Hosted.com’s Knowledgebase has been significantly expanded and now includes hundreds of articles and guides covering both beginner and advanced topics. Content ranges from essential setup tasks—such as configuring hosting and email accounts—to more technical areas like SSL certificate installation, website management, and performance optimization.
Each article is structured with clear sections and step-by-step instructions, making it accessible even for users without advanced technical knowledge.
Tutorials and How-To Guides
In addition to the Knowledgebase, Hosted.com has developed a growing library of in-depth articles and tutorials offering practical guidance and troubleshooting support. Topics include WordPress installation, domain transfers, database creation, and website security.
Tutorials include screenshots and links to related resources, helping customers complete tasks confidently. For beginners, the guides simplify common WordPress Hosting processes while also providing best practices and useful technical insight.
Redesigned Blog for Ongoing Learning
Hosted.com has relaunched its blog as a central hub for ongoing education, updates, and industry news. Updated multiple times per week, the blog covers Web Hosting, AI, WordPress, cybersecurity, domain management, SEO, and small business advice.
By combining practical tips with timely industry coverage, the blog offers more than troubleshooting—it helps customers stay informed about trends that may impact their online presence.
YouTube Channel for Visual Support
Recognizing that many users prefer visual guidance, Hosted.com has launched a YouTube channel featuring videos on common hosting questions, quick tips for WordPress and Website Builder users, and helpful walkthroughs related to hosting and domain registration.
Video content allows customers to follow along in real time, making it easier to complete tasks accurately. Like Hosted.com’s written resources, the YouTube channel is regularly updated and focused on clear, practical support.
Spotify Podcast Channel for On-the-Go Learning
Following the YouTube launch, Hosted.com has also introduced a Spotify podcast channel to meet the growing demand for convenient audio content. The channel covers Web Hosting, domains, and related topics through easy-to-follow explanations and guides designed for learning on the go.
Listeners can follow the channel to receive new episodes as they are released regularly.
CEO Statement
Wayne Diamond, CEO of Hosted.com, highlighted the company’s focus on reliable customer support and education:
“We know that many customers prefer to find solutions themselves before reaching out to a support team. By expanding the range of self-help tools, we’re making it easier for our clients to get information when they need it. This not only helps with troubleshooting but also helps people understand the technology their websites run on.”
Available to Customers and the Wider Online Community
All new and updated resources are available directly to Hosted.com customers, and many are also accessible to the public through the Hosted.com website, YouTube channel, and Spotify podcast.
This expansion provides customers with greater flexibility to resolve issues independently and reflects Hosted.com’s recognition of evolving support preferences—where fast access to clear information is often valued as highly as traditional one-on-one assistance.
