Hosted.com has announced the expansion of its self-help and learning resources, offering customers faster, more accessible guidance for managing websites, hosting, and domain services. The newly enhanced support ecosystem includes an upgraded knowledge base, in-depth tutorials, a redesigned blog, a YouTube channel, and a newly launched Spotify podcast.
“Customers want answers fast,” said Wayne Diamond, CEO of Hosted.com. “Our expanded self-help resources give users instant access to clear, practical information, helping them resolve issues quickly while gaining a better understanding of how their websites work.”
The expansion reflects a growing shift toward self-service support. Industry data shows that nearly three-quarters of customers prefer resolving technical issues on their own, often turning to knowledge bases and online tutorials before contacting support. Hosted.com’s updated resources are designed to support users of all experience levels, enabling them to learn and troubleshoot at their own pace.
Redesigned Blog
Hosted.com has relaunched its blog with a focus on continuous learning and industry insight. Updated several times a week, the blog covers topics such as web hosting technologies, cybersecurity, artificial intelligence, website management, and tools and strategies for small businesses. In addition to practical guides, the blog offers news and thought leadership on emerging trends shaping the future of the web.
Expanded Knowledge Base
The redesigned Hosted.com knowledge base now serves as a comprehensive learning hub, featuring hundreds of clearly organized, searchable articles. Content ranges from essential tasks—such as email setup and hosting fundamentals—to advanced topics including SSL installation, performance optimization, security best practices, and domain management. Each article provides step-by-step instructions that are easy for beginners to follow while remaining detailed enough for experienced users.
Articles and Tutorials
To complement the knowledge base, Hosted.com offers a dedicated section of detailed tutorials and articles. These guides walk users through common tasks and challenges, including WordPress hosting, CMS installation, error resolution, domain transfers, database creation, and site security enhancements. Visual aids, troubleshooting tips, and links to related topics make the tutorials especially helpful for first-time website owners, while advanced best practices support more experienced users.
“Many people prefer to explore solutions on their own before reaching out to support,” Diamond added. “By expanding our self-help channels, we make information available exactly when it’s needed—helping customers solve problems faster and better understand the technology behind their websites.”
YouTube Channel
Responding to increasing demand for visual support, Hosted.com has launched a YouTube channel featuring short, easy-to-follow instructional videos. The channel covers common questions, WordPress tips, and best practices for domain management, allowing users to follow along in real time. New content will be added regularly to keep pace with evolving customer needs.
Spotify Podcast
Hosted.com has also introduced a podcast on Spotify, delivering educational content in a convenient audio format. With regularly released episodes, the podcast covers essential topics such as web hosting, domain registration, and website management, offering clear explanations and practical guidance that listeners can absorb on the go.
Together, these expanded resources give customers greater control over their online presence—empowering them to learn, troubleshoot, and optimize their websites independently, while still having access to Hosted.com’s support team when needed.
