Macquarie Hosting Appointment Set to Maintain Leading Service Levels

September 15, 2009
September 15, 2009 – (HOSTSEARCH.COM) – Macquarie Telecom today announced that it has appointed James Mystakidis as General Manager of Hosting Operations, a newly created role for the business.

As the latest member of the Hosting Leadership Team at Macquarie Telecom, Mystakidis is responsible for the strategic and tactical management of Hosting operations. The role has been created to ensure the company is operationally equipped to continue to deliver premium hosting and customer service levels as the business grows.

Mystakidis’ appointment follows the recently reported success of the Data and Hosting business which grew revenue by 18% to $95.5 million in the last financial year (ended 30 June 2009).

A core responsibility for Mystakidis is the ongoing development of an operations framework that supports the overall business objective to maintain the number one market position in corporate and government managed hosting. The framework will define a scalable operations plan that can uphold Macquarie Hosting’s award-winning customer service levels.

Mystakidis brings 10 years’ senior management experience in technology delivery. This includes roles as General Manager of Control Systems Technology and Head of Infrastructure at Dimension Data. His positions saw him manage revenue growth and maintain business uptime and customer service levels. He has also led long term business planning, including the development of a technology roadmap to support significant business growth at Dimension Data.

As General Manager of Hosting Operations, Mystakidis will report directly to Aidan Tudehope, Managing Director, Hosting.

“In the face of ever-stringent IT spending, we have achieved revenue growth due to an unrelenting focus on customer service delivery. This goes from maintaining industry-leading uptime right through to our dedicated account teams. James’ role is integral to ensure our operations continue to facilitate this premium level of customer service,” said Aidan Tudehope, Managing Director, Hosting, Macquarie Telecom.

James Mystakidis said, “More and more businesses recognise the bottom line value of a scalable, fully redundant hosting infrastructure for mission critical websites and online applications. As a result, the demand for complex managed hosting is significantly increasing.”

“With next generation broadband speeds and availability in the form of the NBN just around the corner, I look forward to managing the operational growth of Macquarie Telecom’s Hosting services.”

About Macquarie Telecom

Macquarie Telecom is Australia’s leading business-only telecommunications company. Macquarie Telecom was established in 1992 following the deregulation of the telecommunications industry in Australia and services more than 23 per cent of the top 10,000 business and Government organisations in Australia with more than one million people using Macquarie Telecom solutions at work every day.

Macquarie Telecom delivers tailored business communications solutions which include voice, data, mobile and hosting services. Its dedicated managed hosting and security facility, the Intellicentre, is certified to the highest levels including ISO 27001 and DSD Gateway security standards.

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