March 14, 2009 (HOSTSEARCH.COM) Web host 34SP.com (http://www.34sp.com) has debuted on the Netcraft list of the top 50 Most Reliable Hosting Providers' Network Performance. Netcraft measures and makes available the response times of fifty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the Internet, and averages are calculated over the immediately preceding 24 hour period. 34SP.com is currently ranked 25th in the world according to real-time data displayed at: http://uptime.netcraft.com/perf/reports/Hosters.
34SP.com co-founder Stuart Melling explained the importance of server uptime for the company's clients, "34SP.com was founded on the principle that high service, high reliability website hosting could be made available to every developer, designer and small businessperson at a reasonable cost. Our recent investments in the very best hardware and support personnel have clearly paid off with this exciting new announcement. Netcraft is recognized as the worldwide authority in analyzing web server reliability, and 34SP.com is proud to deliver this type of consistency on behalf of our clients."
According to 34SP.com the company recently bolstered the reliability and performance of its network and service functions by investing in a comprehensive infrastructure upgrade. The investments were driven by significantly increased adoption of the company's business hosting accounts, often used by UK developers and resellers for ecommerce, transactional and programming functionality for businesses. The 34SP.com business hosting offering is found here: http://www.34sp.com/business-hosting.
Recent customer service investments at 34SP.com include hiring additional technical support staff, improved office and data center hardware, and expansion of the customer service footprint within the 34SP.com global headquarters.
The initiative for the additional support investments were the results of an extensive client survey conducted by 34SP.com earlier in 2009. The survey queried a large subset of 15,000 website hosting clients at 34SP.com and included shared, business, VPS and dedicated server clients. The company revealed an interesting statistic from the survey regarding referral rates. When asked, "How likely are you to recommend 34SP.com?" fully 98 percent of current clients affirmed that they would refer the company. The company points to this data as confirming the positive effect that server reliability and outstanding customer service has on referral rates.