October 2, 2006 – (HOSTSEARCH.COM) – In such a competitive field as web hosting, the fact that hosts are technically competent is a matter of course as far as customers are concerned, and that hosts have the highest quality equipment possible is totally given. As a result most hosts trade on the quality of their customer service and support. To keep ahead of the curve hosts are continually striving to improve their service and support to maintain or enhance their commercial edge.
A new service launched recently provides an objective test of a web hosts’ customer support. The service, called HostTest.com (http://www.hostest.net), provides a thorough review of a host and a comprehensive report on areas of strength and weakness.
Three basic services are available to web hosts through HostTest.com. An Individual Customer Support Audit enables web hosts to see their business through the eyes of their customers, while the Competitors Benchmarking Service establishes whether a host’s competitors provide better support. The final option is for hosts targeting new markets and reviews customer support level standards in different markets.
HostTest.com’s parent company HorMart has developed a sophisticated methodology for measuring web hosts support performance and the audit program covers multiple communication channels such as email, phone and live chat. The quality of the service is evaluated according to five-point scale which includes response time for email communications.
