July 14, 2007 (HOSTSEARCH.COM) Private Label Tier-1 support is now available to groupSPARK (http://groupspark.com/) resellers as an optional service, it was announced recently. This service is available to the companys channel partners and resellers and allows them to provide their customers with comprehensive technical support and simultaneously save money.
groupSPARKs entire reseller solution is fully private labeled and available via a state-of-the-art Private Label Application Delivery platform (PLAD). According to the company, resellers can take advantage of the companys internal infrastructure, technical expertise and leadership in the private label Hosted Microsoft Exchange Server marketplace by outsourcing 24x7 private label tier-1 technical support. Resellers customers will be unaware they are receiving support from groupSPARK as the resellers names and branding will be prevalent. groupSPARKs hosted SaaS offering includes Microsoft Exchange Server 2007, Windows SharePoint Services v3.0 and Dynamics CRM. This can also be resold by partners and offered as a private label service.
Not only can groupSPARK resellers significantly increase their average revenue per user by offering hosted Microsoft Exchange Server 2007 but they can save a significant amount of money by outsourcing their technical support as well, explained groupSPARKs Chief Executive Officer, Mr. Ravi Agarwal. Their customer receives best-in-class technical expertise and the reseller does not have to make substantial investments in IT, personnel, or other resources. Its a win-win situation.