August 21, 2008 – (HOSTSEARCH.COM) – SeeksAdmin (http://www.seeksadmin.com), the industry leader in outsourced technical support, server administration, and fully managed services, announced today the launch of its United States based technical support team, offering round-the-clock outsourced end-user technical support and server administration.
Based in New York City, the United States technical support team operates 24/7/365 and is comprised of highly qualified technicians, boasting a range of certifications including RHCE, MCSE, A+ Linux, and a variety of hardware and network certifications. The team specializes in server security, server optimization, database restores and troubleshooting, code troubleshooting, compiling and configuring software, fixing control panel issues, and solving end user problems.
“By adding a team in the United States, we are able to provide a high-end option for transparent outsourced technical support. For many Web hosts and Internet Server Providers, customer support is ultimately their key selling point, and it is imperative their support representatives are not only knowledgeable and trained, but as importantly, courteous and respectful to the concerns of customers,” said Steven Clarke, CEO of SeeksAdmin. “We go the extra mile, and our customers know it.”
SeeksAdmin is unique in its personal approach to customer support. It provides end-users with direct chat and telephone accessibility to the technicians working on their ticket. Through its rigid Service Level Agreement (SLA), SeeksAdmin guarantees top-notch and timely technical support for virtually all problems, large and small. Most problems are resolved within a maximum of 30 minutes – a rare feat in the outsourced support market. SeeksAdmin also maintains support teams overseas, in the United Kingdom, India, and Pakistan.
A leader in outsourced technical support and server administration, SeeksAdmin serves hundreds of businesses internationally across a broad range of industries. With support offices in the United Kingdom, India, Pakistan, and now New York City, SeeksAdmin offers a competitive edge for its clients.
