June 21, 2005 - (HOSTSEARCH.COM) - Management and monitoring software firm ShoreGroup, announced the Release 3.0 of its CaseSentry Systems Management solution today. CaseSentry ensures the availability and integrity of the vital systems and processes. This newest version of CaseSentry goes hand in hand with ShorePatrol, ShoreGroup’s maintenance assurance program which integrates CaseSentry with a business friendly solution for Day 2 operational support.
“We are very excited about the CaseSentry 3.0 release. This new release adds a new Service Level Agreement (SLA) Manager module and Key Performance Indicator (KPI) reporting that leverages our comprehensive integrated processes for availability and service management. CaseSentry provides the ideal platform for enabling end-to-end operational views and service level management visibility for systems, networks and workgroup activities. In addition, our new IP Communications and IP Telephony Management suite makes it possible to combine the complete management of business applications and communications systems within a single management environment that leads to improved service levels and efficiency,” said Robert Bojanek, Executive Vice President of ShoreGroup, Inc.
According to Mark Thompson, ING DIRECT’s Chief Technology Officer, "ING DIRECT is committed to providing the highest levels of continuing service to our customers and we expect the same from our technology and services partners. ShoreGroup has been a tremendous asset to our operational and strategic IT programs. ING DIRECT has been a ShorePatrol Operational Support Services customer from the beginning and the support that we get for our core voice and data platform has been critical to our success in Leading American's Back to Savings. The CaseSentry solution has proven extremely valuable in process monitoring and systems availability for our core voice and data network. The automation of 24 x 7 support provided by CaseSentry in concert with our internal Command Center has facilitated the tremendous growth of our business. The next generation of CaseSentry will facilitate an even greater focus on Service Level Management and has demonstrated that ShoreGroup has definitively "raised the bar" on managing and supporting a Global converged environment allowing ING DIRECT to stay more focused on our Customers. Having a partner like ShoreGroup that understands our business and brings the right technology solutions is a strategic advantage for our business."
