April 11, 2009 - (HOSTSEARCH.COM) - Chicago-based managed dedicated hosting company, SingleHop
, today announced free Priority Support when customers submit their tickets through the recently released LEAPmobile. The mobile portal is accessible through iPhone, BlackBerry, and Google’s Android-based phones, by going to SingleHop.mobi.
Priority Support generally costs $9.95 per ticket and guarantees a response within 15 minutes or less, 24 hours a day, 365 days a year. For the first time in the Industry, customers can fully control their servers on-the-go and are guaranteed ultra-fast, expedited service for free, if they have any issues.
“SingleHop is dedicated to providing the highest level of customer service, and providing free Priority Support, when customers are away from their computers, is just another way to make sure customers come first,” said Dan Salcedo, Communications Manager for SingleHop. SingleHop made the move toward free Priority Support through the mobile application to highlight their ongoing focus of providing multiple, interactive and customer-centric ways of allowing their clients to control their accounts. Going forward, SingleHop is expecting their mobile offerings to rival the capabilities of their online interface and stay ahead of the way their customers use technology.
In fact, Zak Boca, President and CEO of SingleHop, recently mentioned: “We firmly believe that our LEAPmobile application can grow to be nearly as robust as our online portal, and we want to begin placing the power to tailor and manage a server, literally, in our customers' hands. We know that our clients are increasingly un-tethering themselves from their desks and will want the flexibility to manage on-the-move and receive a quick response. After all, trouble doesn’t wait until you are seated comfortably in front of a computer.”
SingleHop, Inc., is a full service managed dedicated hosting provider that was founded on the principal of providing reliable, cost-effective dedicated services. The company was founded by Zak Boca and Dan Ushman in 2006 and currently hosts thousands of websites worldwide. SingleHop Competitors include: SoftLayer, ThePlanet, FastServers, and RackSpace. The cornerstone of Single Hop's managed hosting is the à la Carte Server Management Program, which is a full-array of transparent management services designed and tested to allow business customers to tailor their level of support to their needs or expertise.