SmarterTools Adds New Features, Enhancements to SmarterTrack Customer Service Software

May 6, 2009
May 6, 2009 – (HOSTSEARCH.COM) – SmarterTools Inc. is proud to announce the release of SmarterTrack 4.x. The latest release of this premier customer service software includes hundreds of new features and enhancements, including brand support, agent instant messaging, real-time translation of Live Chats, expanded WhosOn visitor tracking, multi-language support, and an integrated survey system. In addition, SmarterTrack is the first product in the SmarterTools line to be offered as software or as a hosted service (SaaS).

“The new features and improved functionality of SmarterTrack 4.x solidify the product as one of the most complete and cost-effective customer service solutions on the market,” said Tim Uzzanti, CEO of SmarterTools. “Offering SmarterTrack as a software or as a hosted service only increases the flexibility and value of SmarterTrack for companies of all sizes.”

SmarterTrack is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base. Thanks in part to its unique ability to extend to external databases and applications, SmarterTrack can effectively replace multiple applications and services, such as LivePerson, Bold Chat, Provide Support, Crystal Reports, and Kayako, saving companies money in terms of time, overhead, and integration costs.

With the release of SmarterTrack 4.x, customers have the option of purchasing SmarterTrack as installed software or as a hosted service (SaaS). As an on-demand solution, Hosted SmarterTrack can significantly reduced a company’s IT costs by allowing companies to deploy business applications over the Web without purchasing servers or installing software. For customers using Hosted SmarterTrack, the software is loaded onto servers in secure, Tier 3 data centers maintained by SmarterTools. For more information, or to determine which software delivery method is best for your company, visit the Hosted Service or Software page.

SmarterTrack is available at the SmarterTools Web site and through authorized resellers. A complete list of new features and improvements is available by viewing the SmarterTrack 4.x release notes.

Founded in 2003, SmarterTools Inc. is an information technology-management software company based in Phoenix, Arizona. SmarterTools builds a Windows mail server, customer service software, and a Web log analytics reporting tool that simplify and automate the day-to-day IT operations of businesses and hosting environments in over 100 countries.

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