Specialist ticket agency Encore Tickets has opted for
NaviSite’s managed Mimecast cloud email services. The company sells around 20% of a tickets sold in London, United Kingdom. The tickets they sell cover West End shows, exhibitions, coaches, tours, hotels, restaurants and a range of attractions. Around 80% of its business done online, and the company sells around 2.5 million theater tickets every year. Obviously, downtime means NaviSite cannot maintain business continuity and its transitioning to NaviSite’s services is designed to ensure uptime.
With the bulk of Encore Tickets' bookings generated through email, the company needed spam filtering and anti-malware protection. NaviSite’s solution provides that protection by taking a multi-layer approach to email defence. The solution reduces the possibility of Encore Tickets' emails being hacked and offers a central email policy management system that ensures consistency and reduces IT admin costs.
“Our aim is to help our partners to maximize revenues, profits and service levels, and fundamental to our reputation is the resiliency of our email system," explained Encore Tickets' CTO, Michael Sheehy. "We chose NaviSite to manage our Mimecast services because of their experience and track record for this solution. Not only does it meet our technical requirements, it also helps us to adhere to online data retention legislation with the 99 year retention period on all emails. NaviSite’s technical team really stood out by demonstrating their technical excellence and giving us the confidence to choose them as our Mimecast service provider.”
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