July 15, 2009 – (HOSTSEARCH.COM) – International website hosting company
Storm Internet Ltd, has announced a growth of 120% since July 2008.
The Oxfordshire based company, which provides high quality web hosting solutions for individuals and businesses around the world, has seen its profits treble in the last 12 months ? highlighting that it's still possible for businesses to succeed in the economic downturn.
Salim Benadel, CEO explains Storm's success:
"I believe our marked success this year is down to two things; offering an excellent product and providing customer support that is second to none. We understand that buying anything IT related is an important business decision. And that's why we place so much emphasis on support. From our 24/7 hour customer service, to Live Chat, to assigning each customer a dedicated Account Manager, we are committed to providing the best expert service we can."
And he believes that word of mouth is the best way to receive and retain businesses:
"The majority of our customers come from recommendation; whether it is from friends, colleagues or as a result of online customer reviews. We work on the principal that if you spend time with you customer and build a solution to their IT problems, then not only will they stay with you, but they will recommend your services to other people. That's the type of growth we want."
Salim also doesn't believe in spending thousands on advertising and marketing, saying "let's face it anyone can pay to blow their own trumpet. We hope that our products and services do the talking for us."
Storm's vision for future growth is to continue offering excellent customer service and to focus on flexibility in their range of products and services. Recently Storm announced that it is to offer business solutions to small and medium sized organisations.
Salim explains:
"In order to compete in the economic downturn, it has become more important than ever for small businesses to sell their services on the internet. And it's not just having a good website that's a must. An effective email system is imperative, as is ensuring that important data is backed up."
Recent statistics from the London Chamber of Commerce highlight that 90% of businesses that lose data from a disaster are forced to shut down within 2 years.
