February 22, 2008 – (HOSTSEARCH.COM) – Web hosting and domain name registration provider Go Daddy (http://www.godaddy.com) has chosen NICE Systems Ltd.’s (http://www.nice.com) NICE Perform solution to be deployed in three VoIP-based contact centers, it was announced yesterday. Over 1,100 Go Daddy agents will utilize the solution.
NICE Perform will “support the projected growth of Go Daddy’s contact centers and help to improve operational efficiency and customer satisfaction”. Its interaction analytics will be used by Go Daddy to “better understand the reasons behind customer calls, identify trends during periods of unusual call volume, optimize average handling time, uncover agent knowledge gaps, perform root cause analysis, and drive best practices”.
“We selected NICE’s Interaction Analytics solution for its unique capabilities to make an impact on our business in key areas such as customer satisfaction, agent productivity, and first call resolution,” explained Warren Adelman, President and Chief Operating Officer of Go Daddy.
“Go Daddy’s decision to employ adaptive interaction analytics is further evidence of the growing demand we’re seeing in the contact center business for solutions that enhance business performance,” added NICE Systems Inc.’s President and CEO, Eran Gorev. “We are excited to support Go Daddy’s growing business and help them continuously enhance the customer experience.”
