August 6, 2009 – (HOSTSEARCH.COM) – ServInt
, a pioneering provider of high-reliability, managed web hosting for businesses worldwide, has announced a major expansion of its technical support staff with the formation of the ServInt Managed Services Team (MST).
To achieve faster average response time and meet other customer-service goals established by the new ServInt MST, ServInt has added a substantial number of trained systems administrators to every level of its technical support staff.
The formation of the ServInt MST enables ServInt to more quickly prioritize technical-support requests. This ensures the most critical issues are managed first, while simultaneously providing fast resolution of less-urgent issues.
By increasing the number of professionals and improving the way they are assigned to tiered problem resolution, all customers immediately receive the attention they require. All members of the ServInt MST are located on-site at ServInt’s Network Operations Center.
“Through our long history, we have established a strong reputation for customer support. This expansion elevates the capabilities of our technical support function to the industry’s highest level,” said ServInt CEO and Founder Reed Caldwell. “By adding more certified technicians to our Front Line Engineer, Tier Two Engineer and On Call Engineer teams, we now have the optimal blend of tiered support around the clock. This enables us to provide the rapid response needed to support our customers’ business-critical applications.”
Since its founding in 1995, ServInt has continually provided free technical support to its customers, as part of its hosting fees. ServInt has never outsourced its technical support or used temporary workers to serve this critical function.