Rob
STAY AWAY
STAY AWAY FROM THIS HOSTER. THEY DON'T KEEP APPOINTMENTS AND DON'T DELIVER WHAT THEY ONCE DID.
Became a customer of Brixly in 2021 and everything was fine. Great spam filter, great outgoing spam filter, fast hosting and excellent support. And then they were acquired...
After the acquisition, things deteriorated hard, very hard as we often see with acquisitions. Two of the biggest pluses were removed immediately (SpamExperts and MailChannels) and what remained was all misery with spam in your mail and your own email not arriving.
Support also deteriorated very badly. The once great support has all gone to the 2nd tier and what is left are incompetent co-workers who say nothing is wrong (until it gets to line 2 and something is wrong anyway). Support times have gone from 20 minutes to 8+ hours.
2x major outages in a week, created a ticket with status Urgent and after 8 a response saying nothing was wrong, indicated they needed to look at it again and after another few hours it got to line 2 and they did see something was wrong.
Indicated I want to terminate my contract and face a credit for the remaining months, after all they have breached contract by removing two services. At first this was not possible but after pointing out to them a reaction; After consultation with “higher management” I was going to get a credit for the remaining period (€ 400,- +). And then a message from higher management in which it came down to the fact that I could whistle for my money and they came with a “compensation” of 12 months hosting. Worthless because I do not want to stay with this party any longer.
I have since moved everything away from Brixly, do yourself a favor and choose another hoster!
Enix LTD also owns:
- Hostpresto
- Eco Webhosting
- Eco Hosting
Again you read the same stories; dramatic since the takeover.
Services Period: Past customer during August, 2021 - October, 2024
