First Root UG Reviews

First Root UG
34 reviews of First Root UG
  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Hosting is good, Management interface & TOS are horrific
I've been with them for some time and never had hosting problems.

There are two issues with them
1) they are trying to charge you for contracts even after cancelling
2) they are using a custom client portal which is just insanely complicated


Company Response: Our old contract models for Virtual Servers had a minimum contract period of 3 months. The customer has cancelled his contract within the contract period, but did not want to pay for the rest of the contract period.

Services Period: Past customer during December, 2014 - October, 2015

Budget but very cost effective VPS service
The quality of service is, at least, FAR beyond average with considerable amount of disk space. Web interface for customer supports seems to be custom made by the company and looks very simple but well organized toward convenient access.

Services Period: Past customer during August, 2014 - August, 2015

Superb service
I am really happy with the First Root. Customer support is outstanding! So far they have helped me with every issue and have made a great job on optimizing my VPS for Magento performance. Price for all together is more than fair. Keep up the good work!

Services Period: Active customer at the time of review. Customer since May, 2015

nice vps
the best site for vps nice support nice vps cheap price all its perfect and trusted :)

Services Period: Active customer at the time of review. Customer since October, 2014

Excellent service
I have been a customer for a while, and have received first class support every time.

Friendly and fast. No down time.

10/10


Services Period: Active customer at the time of review. Customer since October, 2013

Great Hosting experience
As a company that uses many hosting services (50+), First-root is absolutely among the top 3. First-root client area is great but the team is fantastic who responded to all questions and requests very professionally and quickly.

Services Period: Active customer at the time of review. Customer since January, 2014

Best VPS and dedi hosting ever !
I just love this hosting. Had no downtime, friendly support, fast servers and fast bandwidth.

My full review here: http://www.webhostingtalk.com/showthread.php?p=9064488#post9064488


Services Period: Active customer at the time of review. Customer since April, 2013

Highly recommended VPS in Germany
I'm renting VPS servers for a 6 months ago, I always had to change hosts because of the quality was so bad. At the First-Root I've found what I needed. They provide the best quality for an affordable prize. The support is also nice

Services Period: Active customer at the time of review. Customer since October, 2013

Suberb
I've trying quite many VPS providers and First Root is far better than others. Great service at very affordable price. Staff is very helpful and response times are fast.

Services Period: Active customer at the time of review. Customer since October, 2013

david 1b2b
The best hosting company i have been with yet. Downtime is always due to updates but only seems to be down for no less that a gud 10 minutes. Excellent staff, very cheap and has everything a professional webmaster would need, top quality hosting overall!

Services Period: Active customer at the time of review. Customer since January, 2014

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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

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