First Root UG Reviews

First Root UG
37 reviews of First Root UG
  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Julius

Strange bookies are working there
Ran servers there for a full decade. Due to work this became overkill so I needed to cancel my contract. Changed into a monthly contract at first, send them several tickets (in their own interface) announcing the date I wanted to make the last payment, and when I would shutdown the server. Did this months ahead of the end date. Then all of a sudden I get an email that I need to pay for the month AFTER the contract had already ended. I told them this was incorrect, had even switched off the server on the pre-announced date (the 14th of March 2023). Despite the proof I have of that, they keep on threatening me about that one month extra payment. I always paid in advance, not afterwards, as I did here as well. I repeatedly told them I refuse to pay for unused services, that they should stop asking, re-read all tickets about the cancellation etc. Now they tell me they're handing it over to some agency to get the money from me. Absolutely abhorrent behavior towards a loyal customer. I've never been a second late with 1 payment. So: Used to be a decent bunch of two techies, now this is a scamming business which tries to threaten you into paying for un-used services. Just cancelling a contract months ahead of time using normal written email or tickets is not sufficient according to their bookies. Avoid this business like the plague!

Services Period: Past customer during March, 2013 - March, 2023

thoman

Scam service
14 Days Money-Back-Guarantee is fake . If you order him don't want refund. I order and something not working less than 1 hours and don't want refund.

Services Period: Active customer at the time of review. Customer since September, 2020

Mike Kramer

They do not process refunds
They do not process refunds, stay away.

Services Period: Past customer during April, 2020 - May, 2020

Marco

Terrible customer service
They disconnected my service with 1 (one) hour notice, saying I miss a payment. In reality they had problems with their payment system and got treated like a bum after being a customer for 5 years. Terrible, I would steer clear.

Services Period: Past customer during December, 2014 - January, 2020

Alex

IPv6 works only for host.
All ok, until you need guest VM with a public IPv6 address. They are filtering all requests from link-local addresses including NDP with valid MAC, even if "neighbor solicitation" was initiated from link-local address of their own gateway.

Services Period: Active customer at the time of review. Customer since September, 2019

Linus

Great customer service!
I've been eager to test First Root ever since they became active on LowEndTalk, and finally pulled the trigger.

Michael and his team seems to be very customer service orientated and the server feels fast and snappy with great I/O speed.


Services Period: Active customer at the time of review. Customer since January, 2019

Juha

Unbelievable host
I dont even know what to say about this host because everything is so good that i cant spot any bad things about this host.
Price is perfect, service is perfect, network speed is unbelievable and value for money is the best ive found out of the hosts.


Services Period: Active customer at the time of review. Customer since October, 2018

kobi sahar

Great web Hosting Company
I'm working with first root for a 3-4 years and I'm very happy and satisfied with service and support. The support is very fast and thy help you until your issue is solved.
I have over 70 sites on the VPS and is working great.
In summary, a great compan


Services Period: Active customer at the time of review. Customer since January, 2015

OpenSPA

Great technical support
I'm working with First Root for a few years and I'm very happy and satisfied with customer service and technical support. They are very fast answering your tickets and help you until your issue is solved.

VPS is fast and reliable, so I don't change it.


Services Period: Active customer at the time of review. Customer since May, 2015

Alexander Rosenhäger

Großartiger und schneller Service
Schnelle Reaktionszeiten und flexibles Eingehen auf individuelle Wünsche, z.b. Hardware-Upgrades. Netter, persönlicher Kontakt und Unterstützung - sogar für private Nutzung. Eine unbedingte Empfehlung!

Services Period: Active customer at the time of review. Customer since April, 2013

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