Homepage Universe Reviews

Homepage Universe
11 reviews of Homepage Universe
  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Sam

Was good when they were URL JET
I've been with this company over 20 years. When they were URL jet, I never had any down time. Now this past week I had 2 instances of my site being down. They are saying coding issues. Code on this site has not changed in 3 years.

Services Period: Active customer at the time of review. Customer since January, 2010

Victor A

Great company to work with
We have been with Homepage Universe for over 10 years and have multiple dedicated servers. We are a high traffic online ecommerce site which cannot afford any downtime. Extremely happy with the service and tech support we have received over the years.

Services Period: Active customer at the time of review. Customer since March, 2009

Robert

Good Hosting Company
We have been a customer for many years. We host our website and our email accounts with Homepage Universe. Their pricing is very reasonable and the online tech support is responsive. Mario was able to quickly understand and fix my problem today.

Services Period: Active customer at the time of review. Customer since June, 2001

samanha

negative
Absolutely terrible service, there is hours of hold when calling them not to mention the ugly attitude they are all about your money.

Services Period: Past customer during March, 2008 - September, 2018

Mike

DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!
URLJet was great but Homepage Universe, the company that bought them, is ABSOLUTELY HORRIBLE!!!!! Customer service has poor attitudes and they even took my site down after 9 YEARS OF BUSINESS WITH THEM over a very small, temporary issue.

Services Period: Past customer during August, 2009 - September, 2018

Kirt Thomas

Not an enterprise host
This is more a hobby horse host for vanity web sites. You pay for and get the support I'd expect from a host at this level. Will they blindly update their servers without testing? Yes, they will. They try.

Services Period: Active customer at the time of review. Customer since March, 2012

Richard Longland

Do not use this company
It looks like my hoster, URLJet, sold to this company. I've had lots of downtime already on my non-profit site (99.1%). As well, they made serious mistakes configuring their servers, and I was locked out of my email accounts for more than 48 hours.

Services Period: Active customer at the time of review. Customer since February, 2018

Keith

Bad customer service, bad hosting, downtime, incompetence
I have had numerous issues with their tech support/customer service (I think there are only two people that work here). Tired of arrogant condescending attitudes when something is wrong ON THEIR END. Again. Their service just doesn't work well.

Services Period: Active customer at the time of review. Customer since May, 2014

Jeff

Homepage Universe is not a responsive for support 24/7
Homepage Universe advertises as being available 24/7 but do not respond well if you are Eastern time zone or in their off hours..

Services Period: Active customer at the time of review. Customer since August, 2015

jeff

Avoid this webhost!!
Downtime, horrible support, inability to reach upper management...now I know who is the worst! Leaving to find a better provider. That won't be hard since Homepage Universe set a really, really low bar.

Services Period: Active customer at the time of review. Customer since July, 2014

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