I would like to express my negative feedback regarding Home Page Universe's automatic renewal of my domain, despite setting the option of no automatic renewal for the second consecutive year. This situation is particularly upsetting for me as the website belonged to my father who passed away in 2021.
Despite setting the option of no automatic renewal, Home Page Universe automatically renewed my domain for the second year in a row. This situation is unacceptable as it not only violates my explicit request, but also incurs unnecessary costs that could have been avoided had the company followed my wishes.
I am disappointed that Home Page Universe did not show understanding and respect for my situation, and also did not assure me, as a customer, that such a situation will not happen again in the future.
Services Period: Active customer at the time of review. Customer since October, 2003