15 reviews of Homepage Universe
Criminally Overpriced and Zero Customer Service
Vastly overpriced. I am getting the exact same VPS package from another company for nearly $300 less per month. And they make it difficult to impossible to cancel. When you need technical help, they are pretty much worthless. They offer several help phone lines but you NEVER speak to a human.
Services Period: Active customer at the time of review. Customer since July, 2018
Was amazing - now just the pits
I've been with them for years, and recommended them to many friends and family. But lately after too many similar and repeated issues I am jumping ship and telling my friends the same. For example, every time I added a domain to hosting I have to write a support ticket because of their misconfigured servers that do not link the two. Payment for new domains has glitches that lead to unbelievably frustrating interactions with them. Numerous 'malicious code' emails, regularly. It seems multiple sites are always attacked now causing me so much time and effort to fix and restore. Often need technical support for things that they have briken. Lack of updating their servers - basic wordpress is becoming an issue because of their outdated php and server settings. they don't update and there are so many incompatibilities and unable to run basic website features. Really sad about this because it's been so long since I've been with them but it's 'so long' from me. Moving my sites and domains to a new company.
Services Period: Active customer at the time of review. Customer since June, 2015
Unreliable poor customer service
I once highly recommended this hosting provider to all my acquaintances, but their quality of service and technical expertise have drastically deteriorated. My website experienced a disheartening three-day outage due to another client's website falling victim to a DDoS attack. When they finally restored service, their misconfigurations in the firewall rules wreaked havoc on my website's functionality. I was forced to dedicate two full days to rectifying the permissions to ensure my Xenforo Forum and WordPress installations were operating as intended.
Services Period: Active customer at the time of review. Customer since September, 2012
scammers
Dear Sir/Madam,
I would like to express my negative feedback regarding Home Page Universe's automatic renewal of my domain, despite setting the option of no automatic renewal for the second consecutive year. This situation is particularly upsetting for me as the website belonged to my father who passed away in 2021.
Despite setting the option of no automatic renewal, Home Page Universe automatically renewed my domain for the second year in a row. This situation is unacceptable as it not only violates my explicit request, but also incurs unnecessary costs that could have been avoided had the company followed my wishes.
I am disappointed that Home Page Universe did not show understanding and respect for my situation, and also did not assure me, as a customer, that such a situation will not happen again in the future.
Sincerely,
Michal B
Services Period: Active customer at the time of review. Customer since October, 2003
Was good when they were URL JET
I've been with this company over 20 years. When they were URL jet, I never had any down time. Now this past week I had 2 instances of my site being down. They are saying coding issues. Code on this site has not changed in 3 years.
Services Period: Active customer at the time of review. Customer since January, 2010
Great company to work with
We have been with Homepage Universe for over 10 years and have multiple dedicated servers. We are a high traffic online ecommerce site which cannot afford any downtime. Extremely happy with the service and tech support we have received over the years.
Services Period: Active customer at the time of review. Customer since March, 2009
Good Hosting Company
We have been a customer for many years. We host our website and our email accounts with Homepage Universe. Their pricing is very reasonable and the online tech support is responsive. Mario was able to quickly understand and fix my problem today.
Services Period: Active customer at the time of review. Customer since June, 2001
negative
Absolutely terrible service, there is hours of hold when calling them not to mention the ugly attitude they are all about your money.
Services Period: Past customer during March, 2008 - September, 2018
DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!
URLJet was great but Homepage Universe, the company that bought them, is ABSOLUTELY HORRIBLE!!!!! Customer service has poor attitudes and they even took my site down after 9 YEARS OF BUSINESS WITH THEM over a very small, temporary issue.
Services Period: Past customer during August, 2009 - September, 2018
Not an enterprise host
This is more a hobby horse host for vanity web sites. You pay for and get the support I'd expect from a host at this level. Will they blindly update their servers without testing? Yes, they will. They try.
Services Period: Active customer at the time of review. Customer since March, 2012
