18 reviews of HostNine
- Unprofessional support
- move the account to another server w/o notification to the customer
- suspend account for no reason
- always has a DNS resolve problem
very poor service
Services Period: Past customer during November, 2009 - February, 2010
2x in last year have not responded to please for help in a timely manner (>48hrs). In my case, scripts went rogue and I was blocked - fair enough. However, they refuse access for me to investiage and/or remidy. Losing money now & they are complacent.AVOID
Services Period: Past customer during May, 2007 - April, 2009
I can say that HostNine customer support is ok for the reason that they are very polite in answering my questions and by providing assistance. However, I will not recommend this company due their uptime problem. I have more than 10x downtime already.
Services Period: Past customer during February, 2008 - March, 2008
fraud company
Services Period: Past customer during November, 2007 - March, 2008
Support staff seems to have limited knowledge of the English language and a somewhat arrogant attitude.
Slow servers at best and average uptime around 99.5%.
No way to cancel without loosing >15 days of prepaid service.
Expensive compared to what you
Services Period: Past customer during January, 2007 - December, 2007
I have been hosted with them for a month and have had three downtimes making their uptime 99.4% for the month. Their servers get sluggish sometimes because of other users accessing the system resources.
Services Period: Active customer at the time of review. Customer since April, 2007
Excellent, but above average pricing.
Services Period: Past customer during December, 2006 - March, 2007
Being a previous owner of a top rated hosting company, my expectations are quite high. After several emails with H9, I was very impressed, and placed my first small order. So far they have been nothing but helpful, and professional. Top notch so far.
Services Period: Active customer at the time of review. Customer since November, 2006
