Don't get scammed.
Yesterday, the 6th of January 2021, I received calls from 2 clients that they were unable to send or receive emails. In order to troubleshoot the issue, I attempted to log into WHM and it would not accept my credentials.
Visiting their domains also resulted in an “Account Suspended” page. At this point I know the auto-provisioning system did not suspend them as their accounts were up to date.
I logged into Zoti Media Group's client area only to find that there was an outstanding invoice for $7 and they suspended my account because of it. Please note that I should still have over $150 in credit with them.
Furthermore, upon checking my spam folder, I found 2 emails from the 2nd of January 2021. The first email contained the following information:
Due to cPanel price increase back in 2019 we have covered the fees without increasing the cost for our clients. This motivated many clients from other providers to migrate hundert of accounts to us.
Cpanel announced again a price increase of +75% with effect from 1. January 2021.
Unfortunately, the new price increase forced us to reevaluate our pricing in general (reseller, master & alpha plans).
Starting from today, we will increase the price of every reseller level plan by +$7 per month. This will keep your service with unlimited cPanel accounts!
Yearly and higher plans will get an invoice of $7.00 in the next days.
Monthly plans will get a price increase of $7.00 on the next billing.
We are really sorry!”
The second email was an invoice for $7.
At the time of ordering (28 May 2019) I paid 3 years in advance for unlimited cPanel accounts (https://web.archive.org/web/20190210053627/https://misterhost.net). I am aware that they have increased their pricing but that should not affect an existing order that has been paid years in advance.
Services Period: Past customer during May, 2019 - January, 2021