27 reviews of ROUThost
I agree with the guy who says that tech support treats you like an idiot. I have a problem with mails sended to one account , it's simply get lost, and they says "everything's ok". Used to be good, but now I'm bored of them and I quit.
Services Period: Past customer during November, 2005 - July, 2011
They cheated me 2 times in 5 years. They are trying to make more money than the plan you choose. ROUTHost canceled my accound 4 months before the end of my yearly subscription wich I paid. All that without notices! AVOID
Services Period: Past customer during January, 2006 - January, 2011
Our web site was down for two month because of Routhost unacceptable level of service. We have moved away and we advise other customers to run away from this.
We have paid to Routhost the renewal of our domain name in due time and we have got automatic
Services Period: Past customer during May, 2007 - October, 2010
Routhost host my domain and my website since march 2006. I'm very satisfied with the support. I never had problems with them, they're quick and efficient. I don't know why people have problem with them.
Great service !
I recommended it to anyone.
Services Period: Past customer during March, 2006 - January, 2010
The hosting itselfe is not that bad, but billing is horible, wanted to cancel my acount since bought on the 5-5-09 and wanted to cancel by the 9th, still in the process of trying to get money back, now my hosting is canceled, but didnt get my money
Services Period: Past customer during January, 2007 - May, 2009
Customer service used to be great but it is taking three days now to get a response. Now the offer things on the website they do not provide once you sign up and refuse to make it right once you find out.
Company Response: Thank you for your feedback, it is greatly appreciated. We have worked hard over the past few months to continue to improve our infrastructure We have 247 support and will be introducing live chat support in the next month.
Services Period: Past customer during August, 2005 - April, 2009
We've been with them since start of our company, all was great at first. They did bad migration, billed us wrong. Didnt transfer our account ok ... since april 21st havent got access ... sent multitude of emails, no response in days. No answer of phone.
Company Response: Eric, we have answered all your tickets (over 200 in one month) and are awaiting further details as there was not enough information in ALL the emails you were sending. We value you as our customer.
Services Period: Past customer during March, 2007 - April, 2009
I've been with routhost for several years and stay only because of the low price of my legacy plan that is no longer offered. They have frequent issues that are annoying but generally resolve the issues given enough time. Their domain is down right now.
Company Response: Thank you for the feedback. Please stay tuned for new plans and services coming soon including virtual servers. We are now offering also .Net and Java plans. We have migrated your domain to another server and apologize for any down time caused. .
Services Period: Past customer during October, 2003 - March, 2009
Using this host as primary for my family web sites about 2 years already and I'm happy I found ROUThost. Most previous companies were real nightmare...
Services Period: Past customer during March, 2006 - January, 2009
I am getting ready to pull out of Routhost after five days of not being able to use Sitebuilder. Their tech support is outsourced from Mumbai and is basically useless. They ignore my E-mails. Now they've blocked me from getting into Sitebuilder. BAD.
Company Response: Brenda, our support is not outsourced from Mumbai. We have staff in US, Canada, England, Poland and India. None of our support is outsourced. Sitebuilder was an issue but we have now resolved it with the support of the vendor.
Services Period: Past customer during February, 2008 - December, 2008
No shady tactics or fees. Unlimited Performance, Security, & Speed!
