17 reviews of Startlogic
Incompetent, thieves, careless.
Incompetent support staff
Security protocol very poor - anybody can enter the control panel by answering the last 4 digits of cc on file
Thieves - run ppc ads on .html pages when by default they name all html pages with .htm extension.
Services Period: Active customer at the time of review. Customer since May, 2006
These guys are the absolute WORST web hosting company. The servers go down at least once per month. Every time we call their standard response is it will take 24 to 48 hours to resolve a problem with a production website. It is totally unreasonable to hav
Services Period: Past customer during April, 2010 - October, 2010
So I just finished a phone call with StartLogic after spending 51 minutes waiting for them to answer. I called their billing dept because I had a question regarding a (partial) refund. Earlier this month I moved both of my domains. One of them I had to mo
Services Period: Past customer during October, 2005 - January, 2008
This use to be a great hosting plan.That has gone down the drain in the last year or so. If you can manage to get through to 'support', you get a clueless smuck who has no idea how to get the job done. I've been in the process all morning transferring jus
Services Period: Past customer during January, 2005 - October, 2007
Been with StartLogic 3 months. Server security is flawed, P/W was compromised. Porn/virus placed on the server. Tech support is NON EXISTENT. Spent 64 minutes once waiting for tech support to answer phone, hung up. Still can't get help from them. TERRIBLE
Services Period: Past customer during August, 2007 - October, 2007
Every conversation with them was painful, yet they never seemed to know where they were failing. Last call I was on hold 45 min, and dropped 4 times (land line). Never transferred my domain registration, etc.
Services Period: Past customer during August, 2006 - September, 2007
I normally do not write reviews about a company unless they exceed my expectations or their customer service/support levels are horrendous. Their support is nonexistent and their servers are hardly ever up.
Services Period: Past customer during October, 2006 - August, 2007
I have been with StartLogic since 4/04. In the 3 years with them, I have had no major problems. To correct a review above, StartLogic DOES accept the standard html from Dreamweaver, etc.
Services Period: Past customer during April, 2004 - April, 2007
If your website needs forms, then keep away from Startlogic. They do not accept standard html as produced by 3rd party tools such as Dreamweaver. Instead, you have to use their clunky web interface that is very deficient in its capabilities.
Services Period: Past customer during February, 2007 - March, 2007
The customer service/support is HORRIBLE!
It takes DAYS (at least 3) for them to respond to your tickets.
I called 3 times and NEVER got anyone on the phone. I hung up after 22 min each time!
Services Period: Active customer at the time of review. Customer since February, 2007
