1052 reviews of WHUK
Thank-you to Tech Support TeM
Many thanks to Savio Johnson - he resolved my urgent server problems skilfully, patiently and showed initiative and care. Greatly appreciated.
Thanks also to others in the team at various times - all kind and helpful: Jay, Dexter, and Veronica Bacon who has been brilliant throughout.
Terrific work!
Services Period: Active customer at the time of review. Customer since November, 2022
Support
Thanks and kudos to Ms Veronica Bacon who saved the day for me.
Attempting to switch 'packages' within WHUK, I got completely stuck. What should have been a smooth process was obstructed by probably my own misunderstanding but also by limited, occasionally conflicting information at different times from the Tech Support Team. To their credit the responses were always prompt, friendly and all really tried to be helpful. Perhaps they over-estimated my skills.... But it was only Ms Bacon who immediately understood and identified the problems, guided me patiently and clearly through several processes and solved the various problems. She turned me from an irate, frustrated customer to a grateful one. WHUK is fortunate to have her on their team.
Services Period: Active customer at the time of review. Customer since November, 2022
support
I had some cpanel issues that were of my own doing.
Veronica Bacon at support was very helpful and resolved both the PC and phone set up
Services Period: Active customer at the time of review. Customer since May, 2022
I've used a few but...
I've never known downtime like it. This will generally occur around once every two days. It may only be for a few minutes, but if you are coding and try to save midway through the downtime you can lose all your work. Unfortunately, I am in too much contact with their support. The usual line is my IP is blacklisted, which for a static IP is just not a good enough excuse. They then whitelist it only for it to get blocked again somewhere down the line. I just can't trust this server host at all and when my contract is up I'll be moving to somewhere that is trusted. If you're a developer and have a few sites on your server space, steer clear of this.
Services Period: Active customer at the time of review. Customer since December, 2020
Removing blocked IP Address
Very helpful, thank you.
Services Period: Active customer at the time of review. Customer since July, 2021
Support
They provide 24/7 support with their employees.
They are really caring and help with everything.
Services Period: Active customer at the time of review. Customer since January, 2021
Excellent help and support
Thanks to Ricky Scot and Savio Johnson for excellent help and support. Personally, I haven't any experience about creating or purchasing a website. I purchased a product that my friend who was helping me with the website felt inappropriate. You helped me return the product and set me up with the correct one. Thank you. Your support was greatly appreciated. Savio emailed his personal contact details should I have any further problems.
Services Period: Active customer at the time of review. Customer since June, 2021
Resolved difficulty in accessing my website
Savio Johnson was very helpful courteous and efficient. Thanks
Services Period: Active customer at the time of review. Customer since July, 2005
pitiful support and customer service
In my 20 years as a professional web designer I have seen mediocre service before: but this is something else altogether. It is truly PITIFUL.
To be avoided at all costs
Services Period: Active customer at the time of review. Customer since March, 2016
Excellent customer service
I chose WHUK because of their 24/7 customer support: I actually called them to test their response times before signing up.
I have to say that I have not been disappointed, quite the opposite. With the exception of the occasional crackly phone line, the helpfulness of the people I have spoken to has been excellent.
Domain issues are not my area of expertise at all, but they have guided me through it and been very patient every time. Thank you!
With particular thanks to Savio Johnson, who helped me just now.
Services Period: Active customer at the time of review. Customer since October, 2020
