WHUK Reviews

WHUK
1051 reviews of WHUK
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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

E Kaye

Support
Thanks and kudos to Ms Veronica Bacon who saved the day for me.
Attempting to switch 'packages' within WHUK, I got completely stuck. What should have been a smooth process was obstructed by probably my own misunderstanding but also by limited, occasionally conflicting information at different times from the Tech Support Team. To their credit the responses were always prompt, friendly and all really tried to be helpful. Perhaps they over-estimated my skills.... But it was only Ms Bacon who immediately understood and identified the problems, guided me patiently and clearly through several processes and solved the various problems. She turned me from an irate, frustrated customer to a grateful one. WHUK is fortunate to have her on their team.



Services Period: Active customer at the time of review. Customer since November, 2022

Sandy Donnelly

support
I had some cpanel issues that were of my own doing.
Veronica Bacon at support was very helpful and resolved both the PC and phone set up

Services Period: Active customer at the time of review. Customer since May, 2022

Geoff

I've used a few but...
I've never known downtime like it. This will generally occur around once every two days. It may only be for a few minutes, but if you are coding and try to save midway through the downtime you can lose all your work. Unfortunately, I am in too much contact with their support. The usual line is my IP is blacklisted, which for a static IP is just not a good enough excuse. They then whitelist it only for it to get blocked again somewhere down the line. I just can't trust this server host at all and when my contract is up I'll be moving to somewhere that is trusted. If you're a developer and have a few sites on your server space, steer clear of this.

Services Period: Active customer at the time of review. Customer since December, 2020

Dave Clark

Removing blocked IP Address
Very helpful, thank you.

Services Period: Active customer at the time of review. Customer since July, 2021

Bora

Support
They provide 24/7 support with their employees.
They are really caring and help with everything.

Services Period: Active customer at the time of review. Customer since January, 2021

John Fox

Excellent help and support
Thanks to Ricky Scot and Savio Johnson for excellent help and support. Personally, I haven't any experience about creating or purchasing a website. I purchased a product that my friend who was helping me with the website felt inappropriate. You helped me return the product and set me up with the correct one. Thank you. Your support was greatly appreciated. Savio emailed his personal contact details should I have any further problems.

Services Period: Active customer at the time of review. Customer since June, 2021

Mike Przybylski

Resolved difficulty in accessing my website
Savio Johnson was very helpful courteous and efficient. Thanks

Services Period: Active customer at the time of review. Customer since July, 2005

andrea meneghini

pitiful support and customer service
In my 20 years as a professional web designer I have seen mediocre service before: but this is something else altogether. It is truly PITIFUL.

To be avoided at all costs

Services Period: Active customer at the time of review. Customer since March, 2016

William Robinson

Excellent customer service
I chose WHUK because of their 24/7 customer support: I actually called them to test their response times before signing up.
I have to say that I have not been disappointed, quite the opposite. With the exception of the occasional crackly phone line, the helpfulness of the people I have spoken to has been excellent.
Domain issues are not my area of expertise at all, but they have guided me through it and been very patient every time. Thank you!
With particular thanks to Savio Johnson, who helped me just now.

Services Period: Active customer at the time of review. Customer since October, 2020

Nikil

Just Brilliant!
I would like to say a huge thank you to Savio. I had many quires and he took his time and sorted all my issues. I am up and running the way I want to be. Keep up the good work!

Services Period: Active customer at the time of review. Customer since September, 2020

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