February 24, 2011 – (HOSTSEARCH.COM) –
Zen Internet, one of the UK’s leading independent Internet Service Providers (ISP), has been awarded Recommended Broadband Provider status by
Which? topping the satisfaction tables once again.
Zen’s Recommended Broadband Provider status revealed five stars for reliability and connection speed and four stars for customer service. Zen has now topped the satisfaction tables at Which? for the last seven years and in March last year was the only ISP to be awarded a Which? Best Buy for broadband.
“With an overall Which? customer score of 88%, Zen truly deserves its Recommended Broadband Provider status. Zen has been among our top broadband performers since 2005, and this time round received top marks (five stars) for connection reliability and speed, falling down only on value for money, for which it got three stars,” said Which?
The survey was based on results of an online survey of nearly 10,000 Which? members with home broadband. The customer satisfaction score (as a percentage) is based on overall satisfaction and their likelihood to recommend the ISP to a friend.
“It has been an incredibly busy 12 months for Broadband at Zen, which included the launch of our telephone lines service and Fibre Broadband. Our continued success as Recommended Broadband Provider results from the commitment of the entire team at Zen, especially our Technical Support and Customer Services teams, who all support our mission to provide the best ISP service in the UK.,’ said Andrew Saunders, Head of Product Management and Marketing, Zen Internet.
About Zen Internet
Zen Internet was established in 1995 as one of the first ISPs (Internet Services Providers) in the UK and is still independently owned. Zen provides a range of high quality Internet services to the business and home user. These include Broadband, Leased Lines, IP VPN, Voice, Managed Network Security.
Firewalls, Online Data Backup, Hosting and Web Design. All of these services are supported by a highly robust and resilient network and excellent technical support and customer service.
Zen has received a number of awards including Which? Recommended Broadband Provider, Zen’s eleventh Which? award in seven years and last year PC Pro Best ISP for the seventh year running as well as Highly Commended for PC Pro Best Web Host.
