February 14, 2012 – (HOSTSEARCH.COM) –
Zen Internet, one of the UK’s leading independent Internet Service Providers (ISP), has maintained its Which? Recommended Provider status for the thirteenth time in a row.
Zen’s Recommended Broadband Provider status revealed five stars for reliability, customer service and technical support. Zen has been rated highly by its customers in the Which? Survey for the last eight years, making this its thirteenth Which? endorsement.
‘With the top overall Which? customer score of 86%, Zen truly deserves its Recommended Broadband Provider status. Zen has been among our top broadband performers since 2005, and this time round received top marks (five stars) for connection reliability and customer service. Its only average rating is value for money, for which it got three stars,’ said Which?
The survey was based on results of an online survey of nearly 12,000 Which? online panels members about their broadband experiences to find the best providers. The customer satisfaction score (as a percentage) is based on overall satisfaction and their likelihood to recommend the ISP to a friend.
‘Our mission is ‘to provide the best ISP service in the UK’, so we are delighted to be recognised as Recommended Broadband Provider by Which? once again. This recognition acknowledges the commitment of the entire team at Zen, especially our Technical Support and Customer Services teams, but I would also like to thank those customers and Which? members, that have taken the time to rate their experience with Zen,’ said Andrew Saunders, Head of Product Management and Marketing.
‘Our customer score is even better than last year with 86% and 10% better than the next recommended provider. There will always be cheaper services, but we genuinely aim to be the best and believe that our services provide real value to our customers. It has been an incredibly busy 12 months for broadband at Zen, which included the launch of our fibre optic broadband and telephone lines service,’ added Andrew.
Zen is now offering "up to 100Mbps" fibre optic broadband services. This exciting development in Internet access technology is delivering even faster download speeds of “up to 100Mbps” by connecting fibre optic broadband directly into home or office premises.
Zen’s fibre optic broadband is already available to 25% of UK premises and by late 2012 superfast “up to 40Mbps” download speeds will be within reach of 40% of premises. Although speeds still depend on line length, average speeds are in the region of 30Mbps, representing a huge leap over typical copper broadband speeds.
Zen is the first ISP to be running an “up to 100Mbps” commercial trial in the seven exchange areas of Bradwell Abbey (Milton Keynes), Highams Park, York and Chester South, Ashford, Forest Hill, Ilford Central and Leytonstone. It is already seeing download speeds that frequently exceed 90Mbps, more than 10 times the UK’s average broadband speed.
Further exchanges are in the early stages of having “up to 100Mbps” fibre optic broadband services deployed. These include Exeter, Wembley, St Austell and Thornton Heath
To complement its existing fibre optic broadband product portfolio, Zen also launched its new lower priced entry-level fibre optic broadband package, Fibre Lite. This product has been developed for customers that want to benefit from faster speeds but do not have massive download requirements.
About Zen Internet
Zen Internet was established in 1995 as one of the first ISPs (Internet Services Providers) in the UK and is still independently owned. Zen provides a range of high quality Internet services to the business and home user. These include Broadband, Leased Lines, IP VPN, Voice, Managed Network Security Firewalls, Online Data Backup, Hosting and Web Design. All of these services are supported by a highly robust and resilient network and excellent technical support and customer service.
Zen has received a number of awards including Which? Recommended Broadband Provider, Zen’s thirteenth Which? endorsement in eight years and last year PC Pro Best ISP for the eighth year running.
