May 9, 2008 (HOSTSEARCH.COM) Web hosting provider Host Color (http://www.hostcolor.com) has added the osTicket Support System to three of its shared hosting packages - Max, Mega and Multi Domain, it was announced recently. Available through Host Colors branded PowerTools application library, osTicket is an Open Source ticket support system which allows users to have better communication with their customers and partners and handle customer requests and manage their priority. The solution can be installed through Host Colors Control Panel.
We know that customer support is the most essential part of any successful online business.
You can attract a lot of customers but if you have lax support you cant keep them long. It is crucial to have a reliable Help Desk and provide customers with prompt responses. osTicket is the right solution for that, explained Host Colors Marketing Director, Alexander Avramov.
osTicket sits alongside a number of solutions available through the companys PowerTools application. These include MODx, Drupal, Joomla and TextPattern CMS; WordPress and B2evolution blog platforms; Pligg and MediaWiki social media; phpBB and Vanilla forums; OpenX ad management system, and Image gallery scripts.
Host Color LLC is located in Delaware, USA. The company caters for thousands of small business and personal websites in data centers in South Bend, Indiana, US and Amsterdam, The Netherlands. The company offers discounts to academics and non-governmental organization and recently introduced ColorSEO services which save its customers thousands of dollars for website optimization by providing them with a free consultation and step by step SEO guide.