January 24, 2006 (HOSTSEARCH) Web hosting provider and domain registrar Network Solutions (http://www.networksolutions.com) has been recognized for the standard of its customer service through the Certified Call Center award. Based on customer satisfaction research carried out by J.D. Power and Associates, the company's call center services are amongst the top 20 percent as far as customer service is concerned.
Network Solutions customer service has in recent times moved from a basic trouble shooting and order taking function to a knowledgeable customer service consultancy. "We are honored to have our efforts recognized by J.D. Power," said Shelley Rawlings, Senior Vice President, Customer Service. "We have revamped the entire organization and incorporated an intensive six-week training program for all customer consultants, ensuring that we have the most technically trained, friendly and knowledgeable consultants in the web solutions industry."
Network Solutions has around 300 customer service employees trained to work through each step of a customers business cycle. "We have spent the last several years restructuring our business to try to assure each customer received the attention and support they needed to meet their goals online," said Champ Mitchell, Chairman and CEO of Network Solutions. "The Certified Call Center award from J.D. Power and Associates is an acknowledgment that we are achieving that objective and a reward of the highest level for Network Solutions."
There are around 75,000 call centers in North America and around 125,000 centers worldwide providing customer product and service support across a range of industries. J.D. Power and Associates started the Call Center Certification Program initiative in 2004.