DTS-NET Review

141 reviews of DTS-NET

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Reliability/Uptime
Technical Support
Customer Service & Billing
Server & Network Speed
Price & Value for Money

Al

(May 6, 2021, IP 219.89.120.69)

Unacceptable
May 2021. Sadly, I have found DTS-NET to 1..not give any setup details for new accounts 2..Seemed to take my money and run 3..not respond to phone call message (there is not a real person available either). 4..not respond to tickets (this is over several days and payment from me taken) Every contact I have had with them has been polite and courteous. I understand cheap, and dont expect instant service but to receive absolutely no service is extremely negligent. In other words, they have taken my payment days ago, and I received receipts for payment, but nothing more (no hosting at all because its pending) except automatic ticket response: 'Thank you for contacting our support team. A support ticket has now been opened for your request.'

May 6, five days after order, (and after this review), my service with them is suddenly Active. I have already got alternative host provider, and I was naive to even consider DTS-NET after many bad reviews on Google. Lesson learned.

Services Period: Active customer at the time of review. Customer since April, 2021

Dom Gallagher

(July 5, 2020, IP 146.90.14.113)

Terminal Deterioration
From a reasonable start for a couple of years, DTS-NET lost my whole site, and after that were always pretty useless and definitely evasive. Since the site has shown any kind of content (their holding screen) I have been unable to log in at all. Despite a number of tickets being opened with their 'help desk' they just close them down without ANY communication.

Luckily, I held my domains elsewhere, so haven't been inconvenienced as some others appear to have been.

I would strongly recommend that you keep well away from DTS-NET if you would like a reliable online presence!!

Services Period: Active customer at the time of review. Customer since March, 2017

Roger Thornton

(December 12, 2019, IP 68.32.220.99)

Free unworking stuff
Most of the stuff didn't work, low response from tickets, emails are configured wrong, softaculous is free version so can't install wordpress. Site can't pass GTMetrix with nothing on it. If you want to point your DNS somewhere else, it doesn't work eithe

Services Period: Active customer at the time of review. Customer since December, 2019

Joe

(November 18, 2019, IP 62.235.250.243)

Avoid like the plague
Wiped my disk clean, lost all my data - didn't even bother to apologize. I asked 4 times for an explanation, they just referred me to their ToS.

Company Response: Zero Tolerance Spam Policy We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. Any user who sends out spam will have their account terminated with or without notice.

Services Period: Active customer at the time of review. Customer since December, 2018

Dennis Hall

(June 26, 2017, IP 45.74.62.13)

Constant down time
When my site is working it is great. But my site(s) go down sometime several times per day. Just today it was down over 5 hours. I have had outages of anywhere from 5 minutes to 5+ hours.

June 1, 8, 16, 17, 20, 23, 25, 26 and May 31 for example.

Company Response: first off I would like to thank your for your continued business the account in question we have look into the account countyhunter.com & replied to your tickets ways back regarding the your script error If you ever have other issue will fix your issue

Services Period: Active customer at the time of review. Customer since March, 2017

Kolton Simpson

(March 21, 2016, http://www.planetarydesigns.net, IP 199.212.250.153)

Very good service for the price
DTS-NET was really great from the start. They allowed me to make my own website design and graphic design business. They provided me with a reseller account at $8/m with a free domain. They're really kind and their service is great. 100% recommend.

Services Period: Active customer at the time of review. Customer since July, 2014

Robert

(August 21, 2015, IP 99.95.184.8)

Without support its good
DTS is fine until your need support! Once there is an issue its always not their fault or this or that! Their server IP address got blocked by both gmail and yahoo, yet it wasn't their fault! So I moved on and am in a better place for it!

Company Response: We take these deliberate spam attacks seriously and devote a tremendous amount of time and talent to build systems that detect suspicious activity gmail and yahoo.com did block your server account for suspicious activity and spam

Services Period: Past customer during October, 2013 - August, 2015

Sean

(June 2, 2015, www.etherpromotions.com, IP 199.107.67.100)

Made a mistake
I posted last week that this host was no good because I lost
300,000 GB worth of work. I just now found the virus that they warned me about in a couple of files that I uploaded. The service has been good with this host for the years that I used them.

Services Period: Past customer during January, 2013 - June, 2015

Jim

(February 15, 2014, IP 68.191.43.58)

DTS-NET is a awesome provider
awesome provider 24/7 support live chat and live phone only $1 per month they have been in around since 1997 and I never had any issues with them and they have a very helpful group of people working for them

Services Period: Active customer at the time of review. Customer since January, 2010

H Bhathena

(August 10, 2013, IP 120.62.15.111)

I was duped too
I was told I could have unlimited space and that they had backup systems in place.
They just deleted all my data (my personal documents and pictures) and when they could not get it back, they said it was copyright material.
They r frauds. Stay away.

Company Response: you ran http://andriod.huafrid.com & song.huafrid.com & software we had to shut your sites down just ask the companies you stole from if you have any questions on Pirated Software also you r the same person that has posted the these other reviews

Services Period: Past customer during October, 2012 - March, 2013