5 reviews of pair Networks
Top Not Support, but data center is too far from Europe
At Pair Networks since 2000. Yesterday for personnal static sites, today for eCommerce PCI DSS compliant sites. Pro: Top notch support. Cons: Too far from Europe. Never been hacked for 16 first years. Wish: Pair CEO, please opens a data center in Europe.
Services Period: Active customer at the time of review. Customer since October, 2001
Pair Networks customer support is horrible. You can't see system logs on shared hosting server. They horribly botched a LAMP upgrade, bringing down the site for three days, and then they day of our SSL expiry, they tell us they cannot renew it. They suck.
Services Period: Past customer during October, 2008 - June, 2009
I'm a bit surprised by Geena's bad CS experience. I moved a dozen+ clients to Pair over the years *because* of their outstanding CS. Zero problems. I know of no one offering pair's reliability and service at pair's prices. You couldn't pay me to switch!
Services Period: Past customer during January, 2000 - May, 2009
This is not the same company it was back in 1996 when they started. They've only got 200 K accounts but they haven't scaled well. Their hardware infrastructure is great - their customer support absolutely sucks.
Services Period: Past customer during July, 1998 - July, 2008
excellent, reliable service
Company Response: N/A
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