23 reviews of Site5
HORRIBLE CUSTOMER SERVICE!!!!!
Customer support doesn't exist. I currently have 3 open tickets that have been opened for over a month and not resolved. No reply, no response, nothing! Looking for another host as I type. Don't bother signing up with them at all. Horrible! Waste of time!
Services Period: Active customer at the time of review. Customer since November, 2016
What Happened?
I've been with Site5 for 2 years & was very happy with their service & support. Now, that EIG has taken over, services have gone to hell. 2hour+ wait times for support IM & calls, weeks without support tickets being answered.
Services Period: Active customer at the time of review. Customer since January, 2014
Good experiences
Don't know if I am lucky but I've had a long association with Site5 and my experience has been very good. I've had a few outages, but really only about 1/year since 2007. Support personnel are responsive.
Services Period: Active customer at the time of review. Customer since December, 2007
Good overall hosting
I am very satisfied with these people. One must have a little know-how before managing its own hosting. I had to change to VPS after a very agressive Denial of service attack on the server. Now it cost me more but the quality goes with it.
Services Period: Past customer during December, 2009 - April, 2012
Site5 hasTERRIBLE and INCOMPETANT customer support! They overwrote my entire account with an older version and were UNABLE to restore a good backup! They offered me 1 free month of hosting in return for this!
Services Period: Past customer during September, 2009 - February, 2011
Everything great so far. Had few problems adding domain pointers, but the customer service fixed it in no time. They seem to be overselling, but so far, haven't had a real issue to complain, and for the price I paid, I can't ask for more.
Services Period: Past customer during June, 2007 - November, 2008
History w/ Site5: triple billed (I had to complain to have fixed), didn't fully install Ruby (took a week to fix), have had all files be replaced with files from about 2 months ago twice in 24 hours (still not fixed), have sent 4 support tickets pleading
Services Period: Past customer during June, 2008 - August, 2008
We deal with several hosting providers located in different countries and Site5 has proven to be the worst of them. It seems like they have overloaded their shared hosting servers, which create incidents, downtimes and long server response times. AVOID!
Services Period: Past customer during October, 2006 - July, 2008
Lately my site has been down more than it's been up. I tried to give them the benifit of the doubt. Well, no more. It started with the downtime again this week and I started looking for a new host. Migrated 7 sites away in 1 day and still no cpanel.
Services Period: Past customer during March, 2005 - June, 2008
The service was OK when I had no problems, but when I did and they did not respond to emails, I had a very different experience.
I found them highly dishonest and uninterested in providing support.
AVOID.
Services Period: Past customer during March, 2004 - June, 2005
No shady tactics or fees. Unlimited Performance, Security, & Speed!
