Vicetemple Reviews

Vicetemple
132 reviews of Vicetemple
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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Ben Matthews

I hope we continue this collaboration

Dear Vicetemple team,

Thank you for all the support and help in the past two years. Working with you has helped me take my website from a concept to a thriving store that services dozens of customers every day.

Everyone in support has my utmost gratitude, but especially Dylan and Nora. They have been constants in this journey and I could not have done anything without them.

I cannot wait to see what the future brings. Thank you for everything, and I hope we continue this collaboration for many years more.


Services Period: Active customer at the time of review. Customer since October, 2016

James Brick

A bit more patience and understanding
Solving problems always takes a bit of back and forth with support which I think could be improve upon. Especially for new users with little experience, we could use a bit more patience and understanding.


Services Period: Active customer at the time of review. Customer since September, 2023

Lara Morris

I really appreciate the patient support
I really appreciate how patient and helpful support is. I am completely new to this and needed lots of guidance in the beginning, and they were there whenever I asked for help. Everyone I talked to was incredibly nice and I will always be grateful.

I love finding a company that so clearly cares about customers. It's not nearly as common as it should be.

Services Period: Active customer at the time of review. Customer since January, 2024

Enzo Mattia

I am so lucky
I think everything about this provider is awesome.

For starters I have not noticed any downtime so far. The performance is excellent and my site loads fast.
Next, I love working with the support. I reached out 3 times with 3 different issues and they were equally helpful and quick each time.
Last is the price. It suits my budget perfectly compared to most others I've seen around.

I am so lucky to have found this provider!!!!!


Services Period: Active customer at the time of review. Customer since December, 2015

Madison Taylor

I will be sticking with Vicetemple
Everything was my fault at my last provider, even when an issue genuinely had nothing to do with me. It was exhausting and dehumanizing and just a giant waste of time.

I have talked to the Vicetemple support two times now and it was the complete opposite. It sounds dumb but it's so nice not to be treated like an idiot for the simplest of things.

I appreciate you guys and will be sticking with Vicetemple.

Services Period: Active customer at the time of review. Customer since November, 2023

Meg Downing

It shouldn’t be this way
Every update, every change, every plan upgrade something stops working or starts bugging and you have to call for help.
Support really is great but come on, it shouldn't be this way considering how much we all pay.


Services Period: Active customer at the time of review. Customer since July, 2022

Steph

Giving Vice a chance was the best decision
Thought I'd just try this one out for a month but I was so satisfied with everything that I upgraded my plan and cancelled my main hosting contract. Giving Vice a chance was the best decision to make, though I didn't know it at the time!


Services Period: Active customer at the time of review. Customer since November, 2014

Lucía Fernanda Navarro Salazar

Great to know
Kelly was an absolute star—she helped me with an automatic domain renewal that I actually did not want to go through with. There was no anger or misunderstandings or anything and I was allowed to cancel it going forward.

It's great to know that you can always solve issues with this company!


Services Period: Active customer at the time of review. Customer since November, 2023

Clément Girard

Transparent about their work
I love that this company doesn't just randomly slap you with surprise charges or price changes every month. That was a huge problem at my last hosting company, and it was what made me look elsewhere in the first place. The communication is transparent here and you get notified about everything. I appreciate it so much!

Services Period: Active customer at the time of review. Customer since November, 2018

Jack Pratt

A great experience
Thanks for all the help setting up my new website y'all! It's been a great experience and I am already making plans for expansion, which is not something I had ever expected!


Services Period: Active customer at the time of review. Customer since October, 2020

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