Hosting provider HostSailor
has announced that it now guarantees ongoing 24/7 support for each of its hosting services. HostSailor, which has headquarters in Dubai, United Arab Emirates (UAE), was established in 2013. The company’s “customer-centric” services extend to SSD shared, Virtual Private Server (VPS) and dedicated hosting options. It also offers SSL certificates and domain registration alongside WordPress options. HostSailor’s recent announcement is intended to enable customer to “troubleshoot and fix issues as they arise”.
HostSailor prides itself in a “strong commitment” to customer service and offers “five-star” support with short response times. Its dedicated team of customer service personnel provides ongoing support that enables customers to avoid “glitches and errors while running their respective websites”. HostSailor’s focus on customer service has enabled it to achieve high levels of customer satisfaction and its “24/7 support” underscores the company’s commitment to its customers.
“Most customers aren’t IT experts. Most of them use WordPress and other easier CMS interfaces to make publishing simpler. If an error arises, these customers don’t know how to fix it. This is when they need us to be there, addressing their problems and informing them of what could have gone wrong. Even simply upgrading to a new package can change things. For instance, if they’ve been using shared services and then switch to dedicated servers, there will be a lot of technical differences. Glitches and errors can make the site unavailable which can result in financial loss,” suggested HostSailor’s CTO, Shehab Ahmed.Do you know of any other companies enhancing customer support? Let us know the details. Add your comments below.